KYC Operations Analyst 1, Citi Commercial Bank (UAE Nationals Only)

Role Overview

KYC Operations Analyst 1 at Citi Commercial Bank, based in the UAE. This role is open to UAE Nationals only.

Role Purpose

The KYC Operation function is an AML/KYC support and control function responsible for due diligence, approval of the KYC Record, and associated documentation in partnership with Relationship Management and Compliance. The candidate will conduct research for company information from both internal and external sources, documenting specifics required to satisfy regulations, and manage periodic renewals of required due diligence based on client risk.

Key Responsibilities

KYC Record Creation and Management

• Create the KYC Record in the KYC system sourcing information from internal and external sources by the agreed deadline.
• Validate information within the KYC Record and CIP document to ensure completeness and accuracy, including Company/Entity Formation documents, Ownership, and Management details.
• Complete KYC Record incorporating local regulatory requirements and Global BSU Standards and policies.
• Take responsibility for KYC Record and associated documentation completion from initiation to approval.
• Own the end-to-end KYC process from creation/renewal to approval of the KYC Record and supporting local country appendices.

Information Research and Review

• Review information from internal and external sources for company news, including Firm website, Regulatory websites, Company website, Dun & Bradstreet, and Google.
• Conduct research for company information from both internal and external sources, documenting specifics required to satisfy regulations.

Stakeholder Coordination

• Proactively interact with Relationship Management teams and Compliance to update system with information until final approval of KYC Record.
• Escalate negative news and high-risk cases to RM/PAM/AML Compliance department.
• Highlight discrepancies to Senior Case Managers, Control Team and Section Managers.

Workflow and System Management

• Maintain BSU tool current and be able to demonstrate work carried out.
• Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the status at all times.
• Update workflow database regularly throughout the day.

Performance and Reporting

• Meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement timeframes.
• Report workflow progress to supervisor.
• Manage upward communication including Huddle updates, escalations, and issues/concerns.
• Track and report time log for Case Managers and Case Researchers on a daily basis.
• Monitor operational metrics required for management level reporting.
• Ensure accurate time tracking in the PTS system.

Risk Remediation and Support

• Lead the remediation activity if any.
• Assist in departmental projects as required.
• Act as SME within the team and support new joiners.
• Manage makers team in absence of Team Lead.

Qualifications & Experience

• 1 – 2 years' experience in banking, finance, or law.
• Experience in control/risk or Compliance (AML/KYC) function (an advantage).
• Knowledge of European Union regulatory KYC/AML requirements.
• ACAMS certified (an advantage).
• University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law.
• Knowledge and experience of the technologies and processes used in Citi (an advantage).

Skills & Competencies

• Strong Negotiations skills.
• Strong research skills.
• Accuracy and strong attention to detail.
• Excellent written and verbal communication skills.
• Proficient use of Microsoft Applications (Word, Excel, Access, PPT).
• Proficient use of Citi KYC applications (an advantage).
• Customer Services orientated.
• Ability to develop strong professional relationships.
• Ability to multitask and prioritize.
• Ability to work well under pressure and tight time frames.
• MIS and metrics and efficiency analysis skills.
• Pro-active, flexible, with good organizational skills and must be team player.
• Ability to work in a dynamic environment.
• Other languages an advantage, such as French, German, or Arabic.

Additional Information

• Full-time position.
• Flexible enough to work as per Business timings.
• Job Family Group: Operations - Services.
• Job Family: Business KYC.
• Most Relevant Skills: Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
• Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.