Kundenberater - Vollzeit (German Speaking)

Role Overview

Kundenberater/-in (m/w/d) — Customer Advisor — at NWM Consulting FMR LLC, based in Dubai. Full-time position, German speaking required.

Role Purpose

Ensure coaching clients receive professional end-to-end support from onboarding through successful program completion. Serve as the reliable point of contact for customers while maintaining clear processes, accurate documentation, and seamless communication.

Key Responsibilities

Onboarding & Setup

• Lead customer onboarding by guiding new clients step-by-step through company systems.
• Ensure all onboarding processes are followed consistently and completely.

Approvals & Administration

• Review and verify that all prerequisites and conditions are fulfilled.
• Release structured workflows and approvals once requirements are met.
• Maintain reliable and properly documented processes.

Customer Consultation

• Answer customer inquiries clearly, professionally, and solution-focused.
• Respond to customer requests via telephone and written communication.

Customer Support & Care

• Serve as the reliable point of contact for customers.
• Provide secure and consistent communication throughout the customer lifecycle.

Live Events & Group Calls

• Facilitate group calls with clearly defined content and structure.
• Ensure clean execution and thorough preparation for all live sessions.

Additional Information

• Structured onboarding: 2–4 weeks of systematic handover including checklists, tools, and clear standards.
• Regulated working hours and long-term job security.
• Modern, air-conditioned office environment designed for efficiency and concentration.