Key Account Manager - Restaurants

Role Overview

Key Account Manager - Restaurants at Deliveroo in Dubai, UAE.

Company Overview

Deliveroo is a technology-driven company transforming the way people shop and eat by connecting consumers, restaurants, shops, and riders. The mission is to bring the neighbourhood to your door by making access to food and products more convenient and enjoyable. The company operates at the forefront of a rapidly expanding industry and maintains a culture of speed, autonomy, and ownership.

As Deliveroo scales, the Account Management team owns and manages restaurant relationships, serving as restaurant consultants that use data-driven insight and industry knowledge to help partner restaurants grow. The team is a passionate, dynamic group of team players who work cross-functionally and are known for building exceptional relationships.

Role Purpose

To manage a portfolio of Deliveroo's most strategically important restaurants, including high-sales volume drivers and global restaurant brands, while serving as a restaurant consultant who uses data-driven analytics and industry knowledge to provide strategic value and support to restaurant partners.

Key Responsibilities

Relationship Management

• Manage a portfolio of Deliveroo's most important restaurants, including high-sales volume drivers and global restaurant brands.
• Own relationships with key restaurant industry stakeholders.
• Build and maintain exceptional relationships across the restaurant partner base.

Growth & Analytics

• Analyze data to drive growth and profitability for both restaurant partners and Deliveroo.
• Provide best-in-class support and strategic value to restaurant partners using data-driven insight.

Cross-functional Collaboration

• Work cross-functionally with other departments including Marketing and Operations to drive new initiatives.

Qualifications & Experience

• Minimum 3–5 years of experience in a relevant industry.
• Strong knowledge of the restaurant industry is a plus.

Skills & Competencies

• Strong analytical and problem-solving skills.
• Excellent organizational skills and team-player qualities.
• Strong interpersonal skills.
• Agile and highly adaptable to a fast-paced work environment.
• Fluency in both English and Arabic is a strong advantage.

Additional Information

• 25 days of annual leave.
• Comprehensive medical insurance.
• Annual flight allowance for employee only.
• Free Deliveroo Plus membership including free delivery and access to special offers.
• Maternity and paternity benefits.
• End-of-year parties and regular social events.
• Wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.