Job description
Role Overview
Key Account Manager - Logistics Experience Mandatory at Shipa Delivery, based in the GCC region.
Company Overview
Shipa Delivery is an online platform that enables businesses and consumers to send and receive parcels within the GCC. The expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. The company offers collection of packages within one hour, along with on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery's technology stack provides real-time parcel tracking via GPS and an integrated solution for businesses to streamline last-mile logistics and automate delivery management.
Role Purpose
As a Key Account Manager, you will serve as a trusted advisor to clients by providing strategic guidance on operational and product-related issues. You will build genuine and durable customer relationships, convert those relationships into opportunities for long-term business and revenue growth, and ensure exceptional service delivery and achievement of business objectives.
Key Responsibilities
Relationship & Account Management
- Build deep and nurture long-term relationships with clients.
- Provide solutions that help clients meet their last-mile delivery needs.
- Expand relationships with existing clients by continuously proposing solutions that satisfy their objectives.
- Partner with clients on a one-to-one basis with articulate and consultative engagement.
Performance Analysis & Growth
- Analyze customers' performances to drive their growth and revenue generation.
- Identify upselling and cross-selling opportunities within corporate accounts.
- Work closely with the sales team to maximize revenue potential.
- Create revenue-generating channels from cross-selling and upselling streams.
Collaboration & Problem Resolution
- Collaborate with cross-functional teams, including sales, technical, and operational teams, to develop and deliver comprehensive solutions that meet customer requirements.
- Quickly resolve issues and problems faced by clients.
- Handle customer complaints and concerns.
Reporting & Continuous Improvement
- Prepare regular progress reports and forecasts to internal and external stakeholders using accurate account metrics.
- Stay updated with industry best practices and advancements.
- Share knowledge with the team to drive continuous improvement.
Qualifications & Experience
- Bachelor's degree in Business Administration, Marketing, or a related field (Master's degree preferred).
- 3+ years of sales or account management experience, preferably in e-commerce and/or e-fulfillment.
- Knowledge of and experience in CRM systems is mandatory.
- Logistics experience is mandatory.
Skills & Competencies
- Excellent communication, negotiation, and interpersonal skills.
- Demonstrated ability to lead and motivate a team.
- Fluent in English; proficiency in Arabic is an advantage.
- Proficiency in MS Office, CRM software, and data analysis.
- In-depth experience in Customer Relationship Management.
- Strong work ethic and customer-centric mindset.
- Excellent presentation skills.
- Passionate about customer satisfaction, retention, and growth.
- Great at networking.
Additional Information
- Shipa Delivery seeks versatile and self-driven candidates obsessed with customer engagement.
- Culture emphasizes speed and care.