Key Account Manager I EXA Ceramics

Role Overview

Key Account Manager I at alfanar, alfanar Building Systems, based in Jeddah, Saudi Arabia.

Company Overview

alfanar is headquartered in Riyadh, Saudi Arabia, operating construction and manufacturing businesses, design and development centers, and facilities across the Middle East and other countries. alfanar Building Systems manufactures and markets building construction products and systems, including ceramic wall and floor tiles, façade cladding, glazing systems and architectural aluminum products, precast concrete products and architectural elements, and office and home furniture and interior décor products. alfanar Construction is classified as a Grade I contractor by the Contractors Classification Committee of the Government of Saudi Arabia.

Role Purpose

Manage key customers and maintain strong relationships with the company's most important clients, ensuring their needs and requirements are met in a timely manner and to quality standards as per company policies and procedures, to achieve sales plans and targets in the Project Sales Department.

Key Responsibilities

Client Engagement and Relationship Building

• Provide answers and solutions to all needed requirements and queries of key customers to maintain good business relationships and customer satisfaction.
• Actively reach out to potential clients and promote the company's new products.
• Provide product suggestions and alternatives to customers during product selection.

Sales Support and Coordination

• Prepare and submit quotations to clients and diligently follow up until approval.
• Submit samples and necessary documents to clients and follow for approval.
• Monitor and follow up on collections with clients and coordinate accounts for bank posting.
• Attend team meetings to be informed and aligned.

Data Management and Reporting

• Upload relevant data on C4C Customer Relationship Management system.
• Suggest new ideas and strategies to increase sales.
• Stay updated on competitor activity in the market and inform the Project Sales Department of new products, product prices, and promotions.
• Provide progress reports on a weekly and monthly basis.

Performance Management and HR Proficiency

• Recruit, recognize, and cultivate high performers and expose them to create a robust second line of management.
• Recognize low performers and guide them to improve or release them.
• Treat subordinates equally without any discrimination.
• Use performance-based assessment criteria for subordinates that lead to planned results.
• Ensure availability of delegation of authority matrix with sufficient delegations as per company policy.

Business Planning and Performance

• Deliver required results in a timely manner with required quality and cost standards.
• Transform corporate goals into business plans.
• Plan, follow up, and execute annual and development plans.
• Monitor plan performance and initiate corrective action as necessary.
• Provide periodic work progress reports.
• Monitor and control budgets and expenses to achieve optimum cost efficiency.

Operational Responsibility and Decision-Making

• Take full responsibility for operations as per the job description and required deliverables from this position, in consideration of general company guidelines.
• Anticipate problems and make necessary proactive steps to prevent them.
• Take necessary and proper timely decisions.
• Make a tangible difference to your area of operation and exceed business expectations.

Organizational Development and Process Improvement

• Develop the organizational structure according to current requirements considering future and development plans.
• Ensure availability of job descriptions for all job roles and deployment.
• Develop, coordinate well-defined written systems, policies, and procedures and seek automation opportunities.
• Navigate through IT solutions relevant to your job and business.
• Promote automated systems and their full utilization to spread their culture.

Quality, Adaptation, and Health and Safety

• Act as a steward of quality, which is considered alfanar's prime competitive advantage.
• Adapt to new and alternative techniques, technologies, management structures, and business models.
• Ensure a safe, secure, and legal work environment as per standard regulations.

Qualifications & Experience

• Bachelor Degree in Electrical Engineering or Mechanical Engineering.
• 4 to 6 years of work experience.

Skills & Competencies

• Customer Advocacy.
• Customer Communication.
• Customer Data Management.
• Account Management.