Junior IT Support

Role Overview

Junior IT Support at Oryx Ltd., located in Kuwait City, Kuwait. This is a full-time, permanent position reporting to the Managing Partner.

Company Overview

Oryx Ltd. is a global investment firm with a mandate spanning private equity, venture capital, public markets, real estate, and alternative investments. The group's primary focus is the USA and the GCC, with additional exposure across the UK, Europe, and select global markets. It operates through specialist subsidiaries and takes a principal-led, long-term approach to building and managing assets.

Role Purpose

The Junior IT Support role owns hands-on device support and onboarding/offboarding logistics across the Oryx organization. This permanent position removes a recurring operational bottleneck by freeing senior IT to focus on infrastructure, governance, automation, and AI work. It is designed for a capable, self-driven fresh graduate or intern-level candidate who wants real ownership from day one and a structured path into systems administration.

Key Responsibilities

Device Setup & Support

• Set up and configure Windows OS and business applications for staff across the group
• Support Apple devices, including macOS and iOS configuration, updates, and troubleshooting
• Support Android devices, including configuration, updates, and troubleshooting
• Provide hardware support and troubleshooting for laptops, desktops, phones, and peripherals

Onboarding & Offboarding

• Prepare laptops, phones, IT accounts, application access, and device configurations for new joiners, including urgent hiring cases
• Execute onboarding and offboarding setups end to end, including urgent on-the-spot cases
• Coordinate with HR on new joiner and leaver timelines

IT Supplies & Inventory

• Coordinate with the IT Manager on IT supplies, purchase requests, purchase orders, documents, and stock
• Maintain accurate records of devices, accounts, and IT stock and asset inventory

Reporting & Escalation

• Escalate complex infrastructure or access issues to the IT Manager and document resolutions
• Track assigned work and report status on Asana
• Carry out any other tasks as required by management

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, or Computer Engineering; fresh graduates and intern-level candidates are welcome
• Confident hands-on setup of Windows, macOS, and Android devices
• Hardware troubleshooting with a methodical, reasoned approach; able to explain why a fix works, not just what to click
• A self-sufficient, independent operator who owns a task end to end; must provide concrete examples
• A natural proclivity to learn and visible curiosity, such as evidence of a home lab, self-pursued certifications, or side projects
• Strong written and verbal English

Skills & Competencies

• Hardware troubleshooting and troubleshooting methodology
• Device configuration across Windows, macOS, and Android platforms
• Independence and end-to-end task ownership
• Learning ability and curiosity

Additional Information

Training Provided

• Active Directory, DNS, DHCP
• Azure and Microsoft 365 administration
• Basic integrations and SharePoint administration

Preferred Qualifications

• Familiarity with AI tools such as ChatGPT or Claude
• Entry-level certifications such as CompTIA A+ or Microsoft fundamentals
• Arabic language skills for end-user support

Benefits

• Real ownership from day one running device support and onboarding across the group
• Structured training in Active Directory, Azure, Microsoft 365, and SharePoint administration
• A modern tool stack and genuine appetite for automation and AI
• Competitive compensation commensurate with experience
• A role that grows with you; this is a foundation, not a ceiling