IT & Technical Support

Role Overview

Al Gahwa Al Arabiya is seeking an IT & Technical Support professional to join the team immediately. The role is based on-site and requires end-to-end technical support, IT infrastructure management, and ensuring smooth operation of all business systems and networks.

Role Purpose

To provide comprehensive technical support across hardware, software, networking, and IT systems, while managing IT infrastructure and maintaining maximum uptime and security across all business operations.

Key Responsibilities

Technical Support & Troubleshooting

• Provide technical support for hardware, software, networking, and IT systems.
• Troubleshoot desktop, laptop, printer, scanner, and peripheral device issues.
• Resolve technical issues in a timely and professional manner.
• Handle system integration and troubleshoot connectivity issues between business applications.

Email & Domain Management

• Configure and manage email domains, email accounts, and related services.
• Support Microsoft 365, Google Workspace, DNS, MX, SPF, DKIM, and related email services.

Infrastructure & Network Management

• Set up, monitor, and maintain LAN/WAN networks, Wi-Fi, routers, switches, and network devices.
• Install, configure, and maintain operating systems, software applications, and business tools.
• Monitor system performance and ensure maximum uptime and security.
• Perform regular system updates, backups, and preventive maintenance.

Governance & Compliance

• Maintain IT documentation, asset inventory, and technical records.
• Ensure compliance with company IT policies and cybersecurity best practices.

Stakeholder Management

• Coordinate with third-party vendors and service providers when required.
• Support users by resolving technical issues in a timely and professional manner.

Qualifications & Experience

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• Proven 3 to 5 years of experience as an IT Technical Support Engineer or in a similar role.
• Experience supporting Windows operating systems and common business applications.
• Experience with system integration, software installation, and troubleshooting.

Skills & Competencies

• Strong knowledge of email domain configuration, including Microsoft 365, Google Workspace, DNS, MX, SPF, DKIM, and related email services.
• Good understanding of networking, including TCP/IP, routers, switches, firewalls, VPNs, and wireless networks.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and customer service abilities.
• Ability to work independently and manage multiple technical tasks efficiently.

Additional Information

• Competitive salary based on qualifications and experience.
• Employment visa and benefits as per UAE Labour Law.
• Professional and collaborative work environment.
• Opportunities for career growth and development.
• Candidates available for immediate joining are given preference.