IT Support

Role Overview

IT Support Specialist at Waad Education, a specialized educational company in Jeddah encompassing three schools: Dar Al Dhikr, Waad Academy, and Bloom Schools.

Company Overview

Waad Education is a specialized educational company in Jeddah operating three schools: Dar Al Dhikr, Waad Academy, and Bloom Schools. The mission is to employ top-tier educational solutions to foster a dynamic society where children thrive and parents and educators excel in delivering excellence.

Role Purpose

Provide technical support and maintain the school's IT systems to ensure smooth operation of hardware, software, and network infrastructure. Support staff, students, and administrative functions to enhance the learning environment through reliable technology services.

Key Responsibilities

Technical Support & Troubleshooting

• Deliver technical support to staff and students.
• Troubleshoot hardware, software, and network issues.
• Resolve problems with strong problem-solving and diagnostic skills.

Systems & Infrastructure

• Maintain school IT systems and network infrastructure.
• Monitor and manage hardware and software performance.

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 1 to 3 years of experience in IT support.
• Experience in education sector is preferred.

Skills & Competencies

• Strong knowledge of Windows and Mac operating systems.
• Basic networking skills.
• Familiarity with educational technologies such as LMS platforms and smart boards.
• Basic understanding of cybersecurity principles.
• Good troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.