IT support Officer

Role Overview

IT Support Officer at Waad Education, providing technical support and infrastructure maintenance across the school environment.

Role Purpose

Deliver day-to-day technical support to school staff and systems, maintain IT hardware and software assets, and ensure reliable operation of educational technology and networks.

Key Responsibilities

Support & Troubleshooting

• Provide daily technical support and troubleshoot hardware and software issues.
• Manage and follow up on IT support requests and incidents.
• Assist with classroom technology, exams, and school events.

Installation & Maintenance

• Install, configure, and maintain computers, printers, projectors, and smart boards.
• Maintain IT equipment, software, and asset records.
• Ensure regular system updates.

Infrastructure & Systems

• Support school networks, email, Microsoft 365, and educational systems.
• Coordinate with external IT vendors when required.

Security & Compliance

• Ensure basic cybersecurity and data protection.

Qualifications & Experience

• Bachelor's degree in IT, Computer Science, or a related field.
• 1–3 years of IT support experience.
• School IT experience is preferred.

Skills & Competencies

• Knowledge of Windows and Microsoft 365.
• Hardware and basic networking knowledge.
• Strong troubleshooting skills.
• Strong communication and customer-service skills.
• Ability to work under pressure and support users professionally.