IT Infrastructure & Administration Lead

Role Overview

IT Infrastructure & Administration Lead at wasl (Viya), based in Dubai and Abu Dhabi. Reports to the Assistant IT Manager within the IT Portfolio – Golf and Hospitality division.

Company Overview

Viya is the UAE's leading golf and hospitality management group operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. The organization operates properties including Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel. As part of wasl Hospitality & Leisure, Viya's operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio.

Role Purpose

The IT Infrastructure & Administration Lead provides infrastructure oversight and project support across the full project lifecycle, from RFP development through discovery, design, implementation, transition, and steady-state operations. This role acts as a key liaison between internal IT teams, enterprise architects, application teams, and external vendors to ensure infrastructure readiness, compliance with standards, and smooth project delivery. The role does not manage day-to-day IT operations, which are handled by the Managed Services Provider.

Key Responsibilities

Infrastructure Project Support

• Support execution of the overall IT infrastructure strategy in alignment with Dubai Golf's technology roadmap and business objectives.
• Contribute input on infrastructure improvements, innovation opportunities, and cost optimization initiatives.
• Provide technical expertise during RFP processes for all infrastructure-related projects.
• Support project teams during discovery, design, and execution by advising on infrastructure requirements, integrations, and dependencies.
• Contribute to the creation and evaluation of RFPs, technical specifications, and design documents for infrastructure components.
• Ensure all infrastructure solutions align with WASL IT standards, security policies, and architectural principles.
• Coordinate the transition of completed projects to the Managed Services Provider for steady-state operations.
• Participate in infrastructure-related aspects of new business and technology initiatives such as POS replacement, re-platforming, and Meet & Greet experiences.
• Work closely with DevOps and application teams to ensure infrastructure readiness for deployments, integrations, and new application rollouts.

Platform & Infrastructure Oversight

• Oversee and support IT infrastructure across all golf facilities and F&B outlets, including servers, networks, storage, and cloud environments.
• Support design, configuration, and maintenance of infrastructure components to ensure performance, scalability, and reliability.
• Serve as a Subject Matter Expert for infrastructure components supporting the Dubai Golf platforms.
• Work with the MSP to ensure infrastructure services including compute, storage, network, and cloud meet operational and platform requirements.
• Review and approve infrastructure changes proposed by System Integrators, ensuring compliance with architecture and cybersecurity standards.
• Maintain an understanding of the platform's end-to-end infrastructure topology and configuration.
• Support cloud migration and architectural initiatives in alignment with enterprise guidelines.
• Troubleshoot infrastructure issues and coordinate with vendors for timely resolution.
• Document configurations and maintain system health and performance reports.
• Monitor infrastructure consumption and cloud usage to identify cost-saving opportunities.
• Provide input to annual IT budgets and procurement planning related to infrastructure services and projects.

Administration

• Prepare and process purchase requisitions, store requisitions, petty cash requests, and online purchase orders, ensuring timely coordination with internal departments and external stakeholders for approvals and fulfillment.
• Coordinate with vendors and suppliers for submission and processing of invoices, quotations, delivery notes, completion certificates, and job cards, maintaining complete and accurate documentation.
• Support the management of IT contracts and addendums, ensuring proper documentation, renewals, and approval workflows are followed.
• Assist in the preparation and administration of tenders, including defining technical scope, coordinating submissions, and following up with vendors to ensure compliance and timely responses.
• Contribute to vendor evaluation and performance reviews, maintaining records and assisting in the selection and onboarding of qualified suppliers.

Collaboration & Coordination

• Act as the primary liaison between the platform team, System Integrators, vendors, MSP, and internal IT stakeholders.
• Collaborate with Enterprise Architects, Application Teams, vendors, and DevOps to ensure integrated design and smooth project execution.
• Participate in architecture reviews and contribute to infrastructure design standards and best practices.
• Support incident, problem, and change management processes by providing infrastructure and platform context.
• Provide visibility into infrastructure dependencies, risks, and readiness during project planning and execution.
• Provide regular updates to the Assistant IT Manager on infrastructure status, risks, and improvement initiatives.

Vendor & Partner Management

• Oversee infrastructure deliverables from System Integrators and the Managed Services Provider, ensuring quality, timelines, and adherence to SLAs.
• Act as the key point of contact for infrastructure-related coordination between vendors, internal stakeholders, and project managers.
• Review and validate vendor proposals, technical documentation, and change requests.
• Support performance reviews and service improvement plans with vendors and the MSP.
• Oversee MSP service delivery, ensuring smooth handover of projects to operations and continuous compliance with SLAs.
• Conduct regular service reviews, tracking performance metrics and improvement actions.

Performance, Reliability, Compliance & Optimization

• Monitor and review infrastructure performance metrics and reports from the MSP; identify trends and opportunities for improvement.
• Work with the MSP to plan capacity management, scaling, and performance tuning activities.
• Contribute to disaster recovery and business continuity planning from an infrastructure standpoint.
• Ensure compliance with cybersecurity and governance requirements across all infrastructure components.
• Participate in and coordinate infrastructure lifecycle refresh, migration, and upgrade projects, ensuring timelines and deliverables are met in coordination with the MSP and vendors.
• Execute and periodically test disaster recovery and backup plans to ensure operational resilience and recovery readiness.

Continuous Improvement & Documentation

• Maintain comprehensive technical documentation of infrastructure architecture, configurations, and dependencies.
• Contribute to the infrastructure strategy and roadmap for Dubai Golf platforms.
• Recommend enhancements to monitoring, alerting, and automation processes used by the MSP.
• Support periodic governance reviews of infrastructure architecture, service performance, and vendor delivery.

Additional Information

Direct Reports: Nil

Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates. The organization fosters a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to shared success.