IT Business Partner - SCM

Role Overview

IT Business Partner - Supply Chain Management at Alghanim Industries. The role acts as the strategic liaison between the Supply Chain business unit and IT, ensuring that technology solutions enable and accelerate business goals across warehousing, logistics, demand planning and fulfillment in a multi-country retail and eCommerce environment.

Role Purpose

To drive operational excellence, cost efficiency, and customer satisfaction by translating Supply Chain business strategies into IT initiatives, delivering scalable technology solutions, and ensuring value realization from enterprise systems across warehousing, logistics, and inventory management.

Key Responsibilities

Business Partnership & Strategy

• Serve as the primary IT point of contact for Supply Chain leadership.
• Translate business strategies into IT initiatives and roadmaps.
• Collaborate on long-term technology planning aligned to corporate and supply chain goals including inventory accuracy, fulfillment speed, and cost-to-serve reduction.
• Drive value realization from ERP, WMS, OMS, eCommerce and logistics systems.

Solution & Delivery Management

• Partner with Enterprise Architects, Project Managers, and AMS teams to deliver scalable solutions for warehouse automation, logistics, and inventory visibility.
• Prioritize and manage the Supply Chain IT portfolio, ensuring on-time, on-budget delivery.
• Oversee integration of supply chain systems including ERP, SAP, WMS, TMS, Fluent Commerce, and Boomi.
• Ensure change management and business readiness for all system rollouts.

Process Optimization & Innovation

• Identify digital opportunities including automation, AI/ML forecasting, and IoT for warehouse and logistics optimization.
• Lead process simplification and digitization initiatives in procurement, inbound/outbound logistics, and replenishment.
• Champion the use of data and analytics to improve supply chain KPIs including order accuracy, OTIF, and lead times.

Governance & Performance

• Establish clear KPIs for IT service delivery and project execution within Supply Chain.
• Ensure compliance with IT governance, cybersecurity, and audit requirements.
• Partner with AMS teams for incident management, SLA tracking, and continuous improvement.
• Support annual IT budgeting and cost optimization for supply chain technology.

Stakeholder Management

• Build trusted relationships with Supply Chain heads, Distribution Center managers, and logistics partners.
• Act as a bridge between business users and technical teams to align priorities.
• Communicate project status, risks, and business impact effectively to leadership.

Qualifications & Experience

• Bachelor's degree in Information Technology, Supply Chain, or related field.
• MBA preferred from premium institute.
• 10–15 years of experience in IT within retail, eCommerce, FMCG, or logistics domain.
• Proven experience with ERP, TMS and WMS platforms including Oracle, SAP, Manhattan, and Blue Yonder.
• At least one end-to-end implementation of WMS, preferably SAP.
• Strong understanding of supply chain processes including warehousing, logistics, replenishment, and planning.
• Experience in managing multi-country or regional retail environments is a plus.

Skills & Competencies

• Exposure to integration platforms including Boomi and MuleSoft.
• Experience with data analytics tools.