Housing Concierge - Wynn Oasis

Role Overview

Housing Concierge – Wynn Oasis at Wynn Al Marjan Island, a luxury beachside resort opening in the United Arab Emirates in 2027, located less than 50 miles from Dubai International Airport.

Company Overview

Wynn Al Marjan Island is an integrated resort under construction on a picturesque island in the Arabian Gulf. The property will feature 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa, designed as an opulent and entertaining destination for discerning guests.

Role Purpose

Serve as Coordinator/Concierge for the Wynn Oasis Staff Accommodation team, managing guest operations, tenant engagement, and events while delivering personalized service that reflects Wynn brand excellence and creates a welcoming environment for all residents.

Key Responsibilities

Guest Services & Experience

• Manage guest check-ins and check-outs and handle reservations.
• Address guest inquiries and complaints with patience, tact, and diplomacy to ensure a smooth and welcoming experience.
• Provide personalized guest services including transportation arrangements, restaurant reservations, and tailored assistance to enhance the guest experience.
• Ensure all interactions reflect the brand's commitment to excellence and guest satisfaction.
• Demonstrate proper phone etiquette skills in all guest communications.

Tenant Engagement & Events

• Coordinate and implement tenant engagement initiatives across the staff accommodation community.
• Collaborate with departments and external vendors to design and execute events.
• Manage event budgets and documentation.
• Stay informed of emerging trends in event planning to provide fresh and relevant experiences for guests.
• Promote the Wynn brand's philosophy of service excellence and create an environment that inspires trust and engagement.

Operations & Maintenance

• Maintain the upkeep, maintenance, and cleanliness of all areas.
• Work with multiple departments to ensure guest satisfaction, including pre-blocking tenants and monitoring tenant arrival experiences.
• Coordinate room moves and complete department needs as required.
• Manage out-of-service and out-of-order room inventory with Engineering and Housekeeping.
• Monitor room type and rollaway bed inventories.

Leadership & Culture

• Inspire trust and confidence through exemplary interpersonal and communication skills.
• Lead by example using the company's core values in all interactions.
• Ensure all tenants receive personalized assistance and are actively engaged in curated events.
• Promote teamwork, avoid conflict and gossip, and stay on task.
• Maintain the highest levels of confidentiality regarding guests and staff.

Adaptability & Problem-Solving

• Adapt to evolving schedules and operational demands.
• Manage a variety of tasks efficiently and ensure smooth operations in dynamic environments.
• Work effectively in stressful, high-pressure situations.
• Develop ability to deal with problems involving guests and operational issues while maintaining a positive attitude.

Qualifications & Experience

• Bachelor's degree in Hospitality Management, Business Administration, Event Planning, or a related field.
• Minimum 3 years of experience in a similar role within the hospitality industry.

Skills & Competencies

• Strong interpersonal and communication skills with the ability to inspire trust and confidence.
• Proven ability to manage multiple tasks and adapt to changing priorities efficiently.
• Excellent organizational and event planning skills.
• Excellent English communication skills, both verbal and written; additional languages are an advantage.
• Strong customer service skills with ability to manage guest and operational issues.
• Work proficiently within a team environment and be disciplined to work without constant guidance and supervision.
• Be open-minded and willing to learn new processes and concepts.
• Extremely well-groomed with a professional attitude, well-refined in both demeanour and actions.
• Ability to work collaboratively with various departments and external vendors.
• Commitment to providing exceptional guest services and promoting the Wynn brand's values.

Additional Information

• Must be available to work all shifts including day, swing, and overnight, and be able to flex schedule based on business demands.
• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy provided.
• Healthcare package included.
• Incentive programs and additional employee benefits provided.