Housing Attendant

Role Overview

Housing Attendant at Anantara Downtown Dubai, a global luxury hotel and resort brand rooted in Thai culture.

Company Overview

Anantara Hotels & Resorts is a luxury hotel and resort brand founded in 2001 in Thailand, inspired by the Sanskrit word meaning 'without end'. The brand operates across captivating locations worldwide, from pristine beaches and private islands to ancient sites and vibrant metropolises, grounded in authentic hospitality and Thai cultural values.

Role Purpose

To manage staff accommodation operations, maintain accurate records, coordinate service providers, handle employee welfare concerns, and ensure compliance with hotel standards and contractual obligations for all staff housing facilities.

Key Responsibilities

Accommodation Management

• Accommodate all new employees in staff accommodation as instructed by the Director of People & Culture, based on their accommodation entitlement.
• Maintain accurate and up-to-date records of staff accommodation, including room allocations, occupancy, vacancies, staff locations, and furniture inventory for each apartment or room.
• Maintain up-to-date accommodation records clearly indicating occupied and vacant spaces.
• Obtain new employees' signatures on the inventory list and complete the relevant check-out and clearance documentation for employees who separate from the hotel or move out of staff accommodation.
• Maintain and update inventory lists for each apartment, ensuring they are signed by the occupants.
• Coordinate the return of apartment furniture, bedding, and other hotel assets and complete the relevant check-out documentation for employees who separate from the hotel or move out.

Contractor and Service Provider Management

• Manage external cleaners, security officers, contractors, and other service providers within the staff accommodation premises.
• Ensure fire and safety equipment within the staff accommodation is maintained and regularly checked in coordination with the Security Manager.
• Coordinate the installation and disconnection of official telephone services in staff apartments whenever apartments are occupied or vacated.

Employee Welfare and Concerns

• Receive and address colleagues' complaints and concerns regarding staff accommodation, including required repairs and maintenance, and follow up with the relevant departments or personnel to ensure timely resolution.
• Handle colleague welfare and concerns related to accommodation, rooms, and privacy.
• Ensure every new joiner receives a warm welcome and that welcome amenities are prepared and provided in accordance with hotel standards.

Facilities and Maintenance

• Ensure the standard cleanliness and upkeep of staff accommodation public areas, including the roof, pump room, and other common areas, as required by Hotel Management.
• Conduct monthly staff accommodation inspections in coordination with Security and the People & Culture Manager or Director.

Contract and Documentation Management

• Maintain up-to-date records of all contracts related to leased staff accommodation and ensure all renewal documentation is completed in a timely manner.
• Follow up on water and electricity clearance certificates for vacated apartments and complete the necessary procedures for newly rented apartments.
• Follow up on the renewal of all staff accommodation contracts as instructed by the Director of People & Culture.
• Monitor the expiry dates of building lease agreements and coordinate the renewal process in a timely manner.

Reporting and Compliance

• Report any incidents occurring within the staff accommodation immediately to the People & Culture Department.
• Ensure the regular and timely submission of accommodation occupancy reports and any other reports assigned by the Director or Manager of People & Culture.

New Joiner and Separated Employee Support

• Coordinate the pickup of all new joiners and the drop-off of separated employees, as required.