Housekeeping Supervisor_Housekeeping_Al Barsha Housekeeping Citymax Hotels_HOSP - Al Barsha - Dubai, UAE_Citymax Hotels

Role Overview

Housekeeping Supervisor at Citymax Hotels in Al Barsha, Dubai, UAE, operated by Landmark Group.

Company Overview

Landmark Group is a global retail and hospitality conglomerate founded in 1973, headquartered in the UAE. The group operates over 2,200 retail stores, leisure, and hospitality outlets across the GCC, Middle East, India, Southeast Asia, and Africa. It is one of the GCC's largest omnichannel retailers and India's top home and fashion retailer, with 25 plus value-led, own-built brands.

Citymax Hotels is a homegrown regional brand developed by Landmark Group to provide quality, value-for-money accommodation. Established in 2010, it currently owns and operates 6 hotels (1,986 keys) in the UAE across Al Barsha (2 hotels), Bur Dubai, Sharjah, Business Bay, and Ras al Khaimah. It also operates a managed property in Aswan, Egypt (79 keys), with further managed properties under development in Egypt and Kingdom of Saudi Arabia. The brand emphasizes vibrant simplicity and making everyday experiences special. Citymax Hotels generates significant revenue from Food & Beverage operations, representing up to almost 50% of revenues, with well-known outlets including Huddle Sports Bar & Grill, Claypot, and Sizzling Wok.

Role Purpose

Oversee and ensure the cleanliness, hygiene, and organization of hotel facilities while managing the daily operations of the housekeeping department and supervising staff to maintain the highest standards for guest comfort.

Key Responsibilities

Staff Supervision & Development

• Supervise and coordinate the daily activities of housekeeping staff.
• Train and mentor housekeeping staff, promoting a positive and productive work environment.

Operations & Standards

• Ensure all guest rooms and public areas are cleaned to the highest standards.
• Conduct regular inspections of rooms and public areas to ensure cleanliness.
• Ensure compliance with health and safety regulations.

Inventory & Supply Management

• Manage inventory of cleaning supplies and linens, placing orders as needed.

Guest Services & Issue Resolution

• Address and resolve any guest complaints or issues related to housekeeping services.

Financial & Administrative Management

• Prepare and manage the housekeeping budget.
• Maintain records of housekeeping activities and prepare reports as required.

Interdepartmental Collaboration

• Collaborate with other departments to ensure smooth and efficient operations.

Qualifications & Experience

• Proven experience as a Housekeeping Supervisor or similar role.
• Degree in hospitality management or related field is preferred.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Attention to detail and a strong commitment to cleanliness.
• Ability to handle complaints and resolve issues effectively.
• Strong organizational and multitasking abilities.

Additional Information

• Flexibility to work in shifts, including weekends and holidays.