Housekeeping Supervisor_Housekeeping_Al Barsha 2 Housekeeping Citymax Hotels_HOSP - Al Barsha - Dubai, UAE_Citymax Hotels

Role Overview

Housekeeping Supervisor at Citymax Hotels, Al Barsha 2, Dubai, UAE.

Company Overview

Landmark Group is a global retail and hospitality group founded in 1973, operating over 2,200 retail stores and leisure and hospitality outlets across the GCC, Middle East, India, Southeast Asia, and Africa. Citymax Hotels is a regional brand developed by Landmark Group, established in 2010 to provide quality, value-for-money accommodation. Citymax Hotels currently owns and operates 6 hotels with 1,986 keys across the UAE at Al Barsha (2 hotels), Bur Dubai, Sharjah, Business Bay and Ras al Khaimah, plus a managed property in Aswan, Egypt with further managed properties under development in Egypt and Kingdom of Saudi Arabia. In addition to rooms business, Citymax Hotels operates significant Food & Beverage operations within the hotels, with up to almost 50% of revenues coming from various outlets.

Role Purpose

Oversee and ensure the cleanliness and organization of hotel facilities by managing the daily operations of the housekeeping department, supervising staff, maintaining high standards of cleanliness and hygiene, and delivering a clean and comfortable environment for guests.

Key Responsibilities

Staff Management

• Supervise and coordinate the daily activities of housekeeping staff.
• Train and mentor housekeeping staff, promoting a positive and productive work environment.

Cleanliness & Standards

• Ensure all guest rooms and public areas are cleaned to the highest standards.
• Conduct regular inspections of rooms and public areas to ensure cleanliness.

Inventory & Supply Management

• Manage inventory of cleaning supplies and linens, placing orders as needed.

Guest Service & Issue Resolution

• Address and resolve any guest complaints or issues related to housekeeping services.

Compliance & Safety

• Ensure compliance with health and safety regulations.

Financial & Administrative Management

• Prepare and manage the housekeeping budget.
• Maintain records of housekeeping activities and prepare reports as required.

Cross-Department Collaboration

• Collaborate with other departments to ensure smooth and efficient operations.

Qualifications & Experience

• Proven experience as a Housekeeping Supervisor or similar role.
• Degree in hospitality management or related field is preferred.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Attention to detail and a strong commitment to cleanliness.
• Ability to handle complaints and resolve issues effectively.
• Strong organizational and multitasking abilities.

Additional Information

• Flexibility to work in shifts, including weekends and holidays.