Housekeeping Supervisor – Guest Experience & Operational Excellence Leader at InterContinental Residences Dubai Business Bay

Role Overview

Housekeeping Supervisor – Guest Experience & Operational Excellence Leader at InterContinental Residences Dubai Business Bay, operated by IHG Hotels & Resorts, located in Dubai, United Arab Emirates.

Company Overview

InterContinental Residences Dubai Business Bay represents refined residential luxury, where every detail matters. The property is part of IHG Hotels & Resorts, a global hospitality organization committed to welcoming everyone and creating inclusive teams that celebrate differences.

Role Purpose

Lead daily housekeeping operations to ensure exceptional cleanliness, presentation, and guest comfort across all guestrooms, residences, and public areas. This role combines operational discipline with genuine commitment to guest satisfaction and team leadership, delivering consistency, efficiency, and excellence that contributes to a memorable stay.

Key Responsibilities

Supervision & Team Leadership

• Supervise and support housekeeping attendants and public area staff
• Assign daily tasks and monitor productivity
• Train new team members and provide ongoing coaching
• Foster a positive and collaborative work environment
• Guide and motivate housekeeping colleagues

Room & Area Inspections

• Inspect guestrooms, residences, and public areas for cleanliness and presentation
• Ensure compliance with brand and hygiene standards
• Follow up on maintenance issues and coordinate with Engineering
• Ensure readiness of rooms for guest arrivals

Guest Experience

• Respond promptly to guest requests and special requirements
• Handle guest concerns related to housekeeping professionally
• Ensure personalised touches and attention to detail

Operational Coordination

• Coordinate with Front Office on room status and priorities
• Ensure timely updates of room status in the system
• Support VIP and special event preparations
• Assist in inventory control of linen, amenities, and supplies
• Assist the Housekeeping Manager in driving operational efficiency

Quality & Compliance

• Ensure adherence to health, safety, and hygiene standards
• Monitor use of cleaning chemicals and equipment
• Maintain cleanliness audits and reports
• Support continuous improvement initiatives
• Ensure all areas meet brand standards

Qualifications & Experience

• Hospitality-related qualification preferred
• 2–4 years in housekeeping operations
• At least 1 year in a supervisory role
• Experience in luxury or upscale hotels preferred
• Knowledge of Opera or similar systems beneficial
• GCC/Dubai experience is a plus

Skills & Competencies

• Strong attention to detail
• Confident and supportive leader
• Excellent communication skills
• Organised and reliable
• Positive and service-oriented attitude
• Commitment to quality and excellence
• Detail-oriented and quality-driven approach
• Strong leadership and team management skills
• Guest-focused with a proactive approach
• Hands-on and operationally strong

Additional Information

• Reports to the Housekeeping Manager
• Full uniform provided
• Generous room discounts available
• World-class training programs
• Competitive salary
• Comprehensive benefits package designed to support health, lifestyle, and workplace wellbeing through the myWellbeing framework
• IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability