Housekeeping Supervisor -DoubleTree by Hilton Resort & Spa Marjan Island 222717

Role Overview

Housekeeping Supervisor at DoubleTree by Hilton Resort & Spa Marjan Island, reporting to Hilton hospitality standards in a resort setting.

Role Purpose

Lead housekeeping operations with care and purpose, supervising room attendants and maintaining the highest standards of cleanliness, guest satisfaction and service quality that define the Hilton brand experience.

Key Responsibilities

Supervision & Team Leadership

• Supervise housekeeping operations and allocate daily duties to room attendants.
• Lead the housekeeping team through training, coaching, scheduling and performance management.
• Support room attendants to deliver service in line with Hilton standards.
• Motivate and manage the team to ensure efficient and consistent housekeeping operations.

Quality Assurance & Standards

• Conduct routine inspections of check-out and occupied rooms to ensure cleanliness, presentation and guestroom standards are consistently maintained.
• Drive cleanliness standards by scheduling and supervising deep-cleaning activities and special projects.
• Uphold Hilton brand standards, hygiene, health and safety requirements.
• Maintain professional conduct and consistent housekeeping practices.

Guest Service

• Anticipate and respond to guest needs, including VIP and special requests.
• Maintain a high level of personalized service to ensure guest satisfaction.

Facilities & Resources

• Inspect service areas, corridors and storerooms.
• Report maintenance defects and follow up to ensure timely resolution.
• Monitor housekeeping supplies, equipment and stock levels.
• Ensure effective control, availability and cost efficiency of resources and inventory.

Qualifications & Experience

• Previous experience in a housekeeping supervisory role.
• Proven track record of successfully managing and motivating a team.

Skills & Competencies

• Strong organizational and analytical skills.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and other computer programs preferred.

Additional Information

• Core values alignment required: passion for hospitality, integrity, leadership, teamwork, ownership and focus on the present moment.