Housekeeping Supervisor

Role Overview

Housekeeping Supervisor at Banana Island Resort Doha By Anantara, a luxury resort property operated by Minor Hotels and Anantara Hotels & Resorts.

Company Overview

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, founded in 2001 in Thailand. The brand is inspired by the Sanskrit word meaning "without end" and embodies freedom, movement, and harmony. Properties span pristine beaches, private islands, ancient sites, and vibrant metropolises worldwide. Minor Hotels is the parent hospitality company.

Role Purpose

The Housekeeping Supervisor oversees daily Housekeeping Department operations to ensure guest rooms, public areas, back-of-house spaces, and assigned areas maintain the highest standards of cleanliness, hygiene, presentation, and guest comfort. The role demands strong leadership, attention to detail, and effective communication across Housekeeping colleagues and hotel departments to deliver a seamless guest experience consistent with Banana Island Resort Doha by Anantara and Minor Hotels standards.

Key Responsibilities

Supervision & Coordination

• Supervise and coordinate daily activities of Housekeeping Attendants and assigned colleagues.
• Allocate daily work assignments and ensure adequate staffing coverage according to occupancy and operational requirements.
• Conduct daily briefings and communicate operational priorities clearly.
• Monitor colleague attendance, grooming, punctuality, and adherence to hotel standards.

Inspection & Quality Assurance

• Inspect guest rooms, corridors, public areas, and other assigned areas to ensure cleanliness, presentation, and maintenance standards are consistently achieved.
• Ensure guest rooms are cleaned, serviced, and released according to hotel standards and procedures.
• Conduct regular inspections and provide constructive feedback and coaching to colleagues.
• Ensure that all VIP rooms, special occasion rooms, and other priority rooms receive appropriate attention.
• Ensure that all guest rooms and public areas reflect the luxury standards expected at Banana Island Resort Doha by Anantara.

Guest Service & Experience

• Maintain a high level of guest service at all times.
• Follow up on room status and coordinate closely with Front Office regarding room readiness, priorities, discrepancies, and special requests.
• Monitor and follow up on guest requests, complaints, and special arrangements, ensuring timely and appropriate resolution.
• Respond to guest requests promptly, professionally, and courteously.
• Handle guest concerns with empathy and escalate matters when required.
• Maintain awareness of guest preferences and special requests and ensure these are communicated to the relevant team members.
• Maintain confidentiality regarding guest information and hotel operations.

Compliance & Standards

• Ensure that all Housekeeping colleagues follow established SOPs, hygiene standards, safety procedures, and hotel policies.
• Take appropriate action in emergency situations and ensure compliance with hotel health and safety procedures.

Maintenance & Defects

• Report maintenance defects and engineering issues promptly and follow up to ensure timely resolution.

Resource & Asset Management

• Monitor the proper use and storage of cleaning chemicals, equipment, linen, amenities, and other housekeeping supplies.
• Ensure appropriate handling and control of housekeeping equipment, linen, uniforms, guest supplies, and other departmental assets.
• Assist with inventory control and report shortages, damages, or discrepancies to the relevant supervisor or management.
• Ensure that lost and found items are handled, recorded, and stored in accordance with hotel procedures.

Documentation & Reporting

• Maintain accurate records, checklists, room status reports, and other departmental documentation as required.

Departmental Coordination

• Coordinate with Laundry, Engineering, Front Office, Security, and other departments to ensure smooth daily operations.
• Support the Executive Housekeeper and Assistant Executive Housekeeper with departmental projects, inspections, and operational requirements.

People Development & Culture

• Assist with training, induction, coaching, and performance monitoring of new and existing colleagues.
• Provide on-the-job coaching and identify training needs.
• Support performance management and provide feedback to colleagues in coordination with Housekeeping management.
• Promote teamwork, professional conduct, and a positive working environment within the Housekeeping Department.
• Encourage teamwork, communication, and a service-oriented culture.
• Supervise and guide Housekeeping Attendants and other assigned colleagues.

General Duties

• Perform any other reasonable duties and responsibilities assigned by management.

Skills & Competencies

• Strong leadership and supervisory abilities.
• Attention to detail and quality assurance.
• Effective written and verbal communication.
• Service-oriented mindset and guest-focused approach.
• Coaching and performance feedback delivery.
• Teamwork and interdepartmental collaboration.
• Problem-solving and issue resolution.
• Professional conduct and discretion.