Job description
Role Overview
Housekeeping Attendant at Hilton's Waldorf Astoria Ras Al Khaimah, responsible for the overall cleanliness of assigned rooms, suites, and designated areas of the hotel.
Company Overview
Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company maintains an award-winning culture recognized repeatedly on the World's Best Workplaces list by Great Place to Work and Fortune, with a suite of world-class brands and a company-wide commitment to providing the best stay for every guest.
Role Purpose
To maintain exceptional cleanliness and presentation standards across assigned guest rooms, suites, and public areas while delivering friendly and responsive service that enhances the guest experience and supports overall hotel operations.
Key Responsibilities
Room and Suite Cleaning
- Clean rooms, suites, and other assigned areas of the hotel.
- Make beds, clean bathrooms, dust, vacuum, and wash windows and tracks.
- Strip dirty linens and towels from rooms and suites.
- Remove used amenities from rooms and suites.
- Clean balconies where applicable.
- Report rooms as clean and available.
Maintenance and Standards Compliance
- Report maintenance deficiencies to maintain rooms and suites in compliance with hotel standards.
- Learn, follow, and enforce standards for cleanliness as they apply to all aspects of suites.
Supply and Equipment Management
- Check maid cart for supplies and stock as needed.
- Replenish linen and guest amenities.
- Operate cleaning equipment including vacuum cleaners, brooms, and spray bottles.
Guest and Public Area Service
- Greet guests immediately with friendly and sincere acknowledgement.
- Respond to special requests by guests, such as providing extra amenities or accommodating service time requests.
- Care for public areas in allocated sections based on operational requirements.
- Provide customer service to guests, including information about hotel services, activities, and local attractions.
Team Support
- Assist co-workers as requested.
Skills & Competencies
- Ability to communicate effectively with guests and team members verbally or in written form.
- Ability to arrive to work on time and when scheduled.
- Ability to follow all safety procedures and standards and recognize and act in emergency situations.
- Physically able to move large objects such as carts, large bags of linen, and ironing boards.
- Physically able to operate cleaning equipment.