Housekeeping Attendant at Waldorf Astoria Dubai International Financial Centre

Role Overview

Housekeeping Attendant at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury hotel operated by Hilton, located in Dubai.

Company Overview

Waldorf Astoria Hotels & Resorts provides guests an exceptional environment and personalized attention through True Waldorf Service. The brand is committed to treating all guest experiences with a rich level of customer service and personalized attention.

Role Purpose

Deliver exceptional standards of cleanliness and personalized service to ensure an outstanding guest experience. Support Housekeeping and Laundry operations by responding efficiently to guest requests, maintaining guest rooms and public areas to the highest standards, and contributing to seamless and timely service delivery in line with Waldorf Astoria Brand Standards.

Key Responsibilities

Guest Service

• Deliver excellent guest service at all times.
• Review daily guest information and ensure all guest preferences and requests are fulfilled promptly and accurately.

Room and Area Maintenance

• Clean, service, and replenish guest rooms, bathrooms, and assigned public areas in accordance with Forbes Five-Star and Waldorf Astoria brand standards.
• Support the availability and timely release of guest rooms in coordination with Floor Housekeeping Supervisors.

Maintenance and Safety

• Identify and report any maintenance issues, safety hazards, or lost and found items promptly, ensuring appropriate follow-up in line with hotel procedures.

Operations Management

• Maintain control of Housekeeping operations, including staff attendance, master key control, incident reporting, and the management of uniforms and linen.
• Inspect uniforms and ensure they are sent for cleaning or repair as required.

Special Requests and Coordination

• Coordinate special guest requests such as floral arrangements for special occasions and embroidery for special linen including wedding and pampering requests.

Laundry Services

• Manage the daily release and handling of guest laundry items for guests using the laundry service.
• Provide support by covering Laundry Attendant duties during holidays, days off, or absences.

Qualifications & Experience

• Previous experience in a Housekeeping role.
• Previous experience in a luxury hospitality environment is advantageous.
• Experience in a similar role is advantageous.

Skills & Competencies

• Excellent verbal communication and interpersonal skills.
• Strong attention to detail.
• Proactive and solution-oriented approach.
• Commitment to delivering exceptional guest service.
• High standards of cleanliness and presentation.
• Ability to work efficiently in a fast-paced environment.
• Positive attitude and collaborative team-oriented approach is advantageous.
• Knowledge of Forbes Five-Star service standards is advantageous.