Job description
Role Overview
Housekeeping Ambassador II - General Housekeeping at Emaar Hospitality Group, Address Hotels + Resorts.
Company Overview
Emaar Hospitality Group is a premier global provider of enriching, personal and memorable lifestyle experiences. A wholly-owned subsidiary of Emaar Properties PJSC, Emaar Hospitality Group develops elegantly designed and exceptionally built hospitality projects across the world. Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group, with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with gracious hospitality and exceptional service. Recognized for its fusion of contemporary style with a touch of classic elegance, Address enriches the lives of its guests with intuitive experiences under the tagline 'Where Life Happens'.
Role Purpose
To conduct all operational housekeeping tasks while upholding service standards and procedures, delivering exceptional guest experiences and proactively preventing complaints through attentive communication and service recovery.
Key Responsibilities
Operations & Service Delivery
- Conduct all operational tasks in housekeeping while living up to service standards and procedures.
- Deliver timeliness in order taking and request fulfillment to guests.
- Go the extra mile where possible to exceed expectations.
Guest Experience & Recovery
- Prevent complaints and ensure adequate service recovery where needed.
- Pro-actively communicate with fellow Ambassadors, always with the Guest's interests at heart.
Qualifications & Experience
- Previous experience in similar and/or related fields in a 5-star hotel.
- At least 1-year experience at the same level.
- Minimum qualification: High school diploma or higher secondary.
Skills & Competencies
- Proficiency in English language.