Job description
Role Overview
Housekeeping Ambassador II, General Housekeeping at Emaar Hospitality Group, Address Hotels + Resorts.
Company Overview
Emaar Hospitality Group is a premier global provider of enriching, personal and memorable lifestyle experiences and a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group, with properties situated in some of the most sought-after locations. Recognized for its fusion of contemporary style with a touch of classic elegance, Address enriches the lives of its guests with intuitive experiences and sets new benchmarks with gracious hospitality and exceptional service.
Role Purpose
Maintain established standards of cleanliness in rooms and public areas according to hotel standards and ensure orderliness and attractive condition of rooms, floors, lift landings, corridors and pantries. Represent the brand throughout the guest journey to deliver exceptional guest experience in a highly empowered environment and ensure each guest becomes a happy fan of the hotel.
Key Responsibilities
Operations & Service Standards
- Conduct all operational tasks in Housekeeping while living up to service standards and procedures.
- Maintain established standards of cleanliness in rooms and public areas according to standards set by the hotel.
- Ensure orderliness and attractive condition of rooms, floors, lift landings, corridors and pantries.
Guest Experience
- Go the extra mile where you can.
- Ensure timeliness in order taking and delivery of requests to guests.
- Prevent complaints and ensure adequate service recovery where needed.
- Delight guests from welcome until farewell.
Collaboration
- Pro-actively communicate with fellow Ambassadors, always with the guest's interests at heart.
Qualifications & Experience
- Previous experience in similar and/or related fields in a 5-star hotel.
- At least 1 year of experience at the same level.
- Minimum qualification required is High School Diploma or Higher Secondary.
Skills & Competencies
- Proficient in English Language.