Housekeeping Ambassador II|General Housekeeping (AJBR)

Role Overview

Housekeeping Ambassador II, General Housekeeping at Emaar. This role maintains exceptional standards of cleanliness and orderliness across guest rooms and public areas within a highly empowered service environment.

Role Purpose

To deliver an exceptional guest experience by maintaining established cleanliness standards throughout the hotel, representing the brand during every stage of the guest journey, and ensuring each guest becomes a satisfied advocate of the property through attentive service from arrival to departure.

Key Responsibilities

Operations & Service Delivery

• Conduct all operational housekeeping tasks in adherence to service standards and procedures.
• Maintain established standards of cleanliness in guest rooms and public areas according to hotel specifications.
• Ensure orderliness and attractive condition of rooms, floors, lift landings, corridors, and pantries.
• Respond to guest requests with timeliness in order taking and delivery.

Guest Experience & Service Recovery

• Delight guests throughout their stay to create loyal brand advocates.
• Prevent complaints through proactive service delivery.
• Execute adequate service recovery measures where needed.
• Go the extra mile to exceed guest expectations.

Collaboration & Communication

• Communicate proactively with fellow Ambassadors, always prioritizing guest interests.

Qualifications & Experience

• Previous experience in similar and/or related fields in a 5-star hotel.
• At least 1 year of experience at the same level.
• Minimum qualification: High school diploma or higher secondary education.

Skills & Competencies

• Proficient in English language.