Hostess - Seven Sports Bar

Role Overview

Hostess at Seven Sports Bar, located at NH Collection Dubai The Palm.

Company Overview

NH Collection Hotels & Resorts operates captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. The hotels feature an eclectic-elegant atmosphere designed to evoke extraordinary feelings through attention to stimulating details. NH Collection welcomes business travellers, friends, and couples seeking premium service, crafting experiences centred on wellbeing, gastronomy, culture, and pure indulgence.

Role Purpose

As the first point of contact for guests, you will create a positive first impression and ensure a smooth and memorable dining experience at the outlet.

Key Responsibilities

Guest Welcome & Seating

• Welcome and greet guests in a warm, friendly, and professional manner.
• Manage restaurant reservations, guest arrivals, and seating arrangements efficiently.
• Escort guests to their tables and present menus when required.
• Monitor table availability and coordinate closely with the service team to ensure smooth seating flow.

Information & Communication

• Maintain accurate knowledge of outlet operating hours, menus, promotions, and hotel facilities.
• Answer telephone inquiries and handle reservation requests professionally.
• Recognize returning guests and special occasions and communicate relevant information to the team.
• Coordinate effectively with the Restaurant Manager, Supervisors, Kitchen, and service team.

Guest Service & Support

• Assist with guest requests, feedback, and concerns and escalate when necessary.
• Maintain a clean, organized, and professional reception and entrance area.
• Follow hotel grooming, hygiene, health and safety, and service standards.
• Perform other duties as assigned by the Outlet Management team.

Qualifications & Experience

• Previous experience in a restaurant, hotel, or hospitality environment is preferred.
• Warm, confident, and outgoing personality with a passion for guest service.
• Excellent communication and interpersonal skills.
• Good command of written and spoken English; additional languages are an advantage.
• Strong organizational skills and attention to detail.
• Ability to remain professional and composed during busy periods.
• Well-groomed with a professional appearance.

Additional Information

• Flexible to work shifts, weekends, and public holidays.