Hostess at Waldorf Astoria Dubai International Financial Centre

Role Overview

Hostess at Waldorf Astoria Dubai International Financial Centre, Hilton, Dubai.

Company Overview

Waldorf Astoria Hotels & Resorts provides guests an exceptional environment and personalised attention of True Waldorf Service that creates a singular experience. The brand is committed to treating every guest interaction with a rich level of customer service, regardless of the circumstances.

Role Purpose

As a Hostess, you are the first point of contact for our restaurants and are responsible for serving guests in a friendly, timely, and efficient manner to ensure an excellent guest experience. You are pivotal in upholding Forbes Five-Star standards by anticipating guest needs, delivering exceptional and memorable experiences, and ensuring every guest feels valued, welcomed, and cared for throughout their visit.

Key Responsibilities

Guest Welcome and Seating

• Extend a warm and genuine welcome to all guests arriving at the outlet.
• Escort guests to their tables and present menus in a professional and engaging manner.
• Maintain an excellent understanding of the restaurant seating plan to optimise table allocation and guest flow.

Reservations and Guest Preferences

• Manage restaurant reservations, ensuring guest preferences, dietary requirements, allergies, and special occasions are accurately recorded and communicated to the team.
• Coordinate closely with the restaurant team to ensure guest preferences and special requests are delivered seamlessly.

Guest Service and Communication

• Manage guest enquiries and requests in a friendly, timely, and professional manner.
• Engage with guests throughout their dining experience, anticipating needs and creating personalised, memorable moments.
• Answer telephone calls courteously and professionally, accurately recording and communicating messages where required.

Knowledge and Standards

• Maintain comprehensive knowledge of menu offerings, promotions, and restaurant facilities.
• Maintain impeccable grooming, personal presentation, and hygiene standards in accordance with Waldorf Astoria guidelines.

Operations and Reporting

• Follow established reporting procedures and communicate operational concerns promptly.

Qualifications & Experience

• Fluency in Arabic language skills.
• Previous experience in a similar role or in Food and Beverage department.
• Previous experience of cash handling.
• Knowledge of Food Hygiene Regulations.
• Previous experience in a similar role within a luxury hotel in Dubai (advantageous).

Skills & Competencies

• Positive attitude.
• Excellent communication skills (oral and written).
• Committed to delivering high levels of customer service.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Ability to work on your own or in teams.
• Knowledge of Forbes Five-Star standards (advantageous).