Job description
Role Overview
High School Graduates - UAE Nationals position at Emirates Islamic Bank, a leading Islamic bank operating across the UAE.
Company Overview
Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles. As one of the leading Islamic banks in the UAE, the bank offers career opportunities for motivated professionals and graduates. Emirates Islamic invests in Talent Management & Training and Development programmes to help employees excel professionally. Emiratization is a key strategic objective, with dedicated programmes that shape the ambition, passion and commitment of young Emiratis to guide them toward becoming future leaders of the organization and financial sector. The bank is driven by values of Innovation, Customer Service, Ambition and Ownership and maintains a diverse work environment comprising over 60 nationalities.
Role Purpose
As a customer-facing professional, you will handle financial transactions, assist customers with their service needs, and deliver an exceptional customer experience while ensuring accuracy, efficiency, and compliance with organizational standards.
Key Responsibilities
Transactions & Cash Management
- Process financial transactions accurately, including deposits, withdrawals, transfers, loan payments, and check cashing.
- Issue cashier's checks and handle currency exchanges.
- Reconcile cash drawers at the end of the shift, count and package coins and currency, and manage excess or damaged cash.
Account Management
- Open and close customer accounts while ensuring compliance with bank policies.
- Maintain accurate records of transactions and special customer requests.
Customer Service
- Assist customers by identifying their needs and providing relevant product and service information.
- Direct customers to appropriate branch representatives for specialized assistance.
- Deliver exceptional customer service by addressing inquiries and providing solutions promptly and professionally.
Qualifications & Experience
- High school diploma or equivalent.
- Previous experience in cash handling or customer service is an advantage.
Skills & Competencies
- Basic math and computer proficiency.
- Strong communication and customer service skills.
- Excellent time management and organizational abilities.
- High level of accuracy and attention to detail.
- Ability to work in a fast-paced environment while maintaining a professional demeanor.
Additional Information
- Be part of a trusted and innovative financial institution with a strong presence across the UAE.
- Gain hands-on experience in banking operations and customer service.
- Develop your career in a supportive and inclusive environment.
- Contribute to a team that values professionalism, integrity, and community impact.