Job description
Role Overview
High Jewellery Sales Manager at Richemont. This role oversees merchandising, financial management, sales staff supervision, and overall store management for a small to medium Piaget store location.
Company Overview
Piaget, part of the Richemont Group, has been committed since 1874 to bringing the spirit of luxury to life through constant creativity, unlimited innovation, and respect for excellence. Piaget operates as a fully integrated Manufacture mastering both watchmaking and high jewelry know-how, excelling in everything rare, precious, and exceptional.
Role Purpose
To oversee and optimize all aspects of store operations—including merchandising, financial management, sales staff supervision, and customer engagement—to ensure achievement of operational sales performance goals while building team capabilities and delivering exceptional customer experiences aligned with Piaget's luxury positioning.
Key Responsibilities
Store Operations & Management
- Manage day-to-day operations of a small to medium store with a homogeneous product line, including front end, back end, and sales floor activities.
- Oversee merchandising, financial management, and overall store management to ensure achievement of operational sales performance goals.
- Develop and propose short- or medium-term work schedules to meet planned commitments, approving overtime or additional resources as necessary.
Financial Management
- Deliver and manage budgets, conducting complex analyses on budget progress as required.
Sales Staff Supervision & Development
- Set and manage performance objectives for direct reports or project/account team members, ensuring accountability and taking corrective actions as needed.
- Utilize the organization's formal development framework to identify and address the team's individual development needs, planning and implementing actions to build their capabilities.
- Provide training or coaching to others within the organization to enhance performance and fulfill personal potential.
- Communicate the local action plan, aligning it with the function's strategy and the broader organization's mission and vision, and motivate the team to achieve local business goals.
Sales & Customer Engagement
- Identify products or services that best meet customer needs, using personal expertise to propose quantities and configurations, and encourage purchases.
- Set clear objectives for sales calls or meetings, using standard materials for presentations, and evaluate customer interest to provide further information or explanations.
- Identify opportunities during service interactions to offer additional products or services.
- Develop and implement a customer contact plan to communicate product launches and engage potential customers in sales campaigns, building new relationships.
- Record and process custom or special orders, coordinating with relevant teams for delivery.
Customer Service & Issue Resolution
- Act as the first point of contact for customer queries and complaints, resolving issues or referring complex cases to ensure appropriate responses.
- Aggregate and analyze customer issues to develop effective response strategies.
Health, Safety & Environment
- Follow and enforce the organization's health, safety, and environment (HSE) policies and procedures, identifying and mitigating risks to well-being and instructing the team in safe working methods.
- Identify and address instances of risky behaviors within the team, escalating serious issues as appropriate.
Qualifications & Experience
- Bachelor's Degree or Equivalent Level required.
- Managerial experience in supervising and directing people and resources to achieve specific results within limited timeframes.
- Experience in dealing with various situations and advising others.