HC Senior Associate

Role Overview

HC Senior Associate at PwC, Internal Firm Services - Human Capital, PwC Middle East.

Company Overview

PwC operates in 152 countries with nearly 328,000 professionals, providing Assurance, Tax and Advisory services. Across the Middle East, more than 12,000 professionals work in Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE. Internal Firm Services (IFS) is a network of specialist support professionals including Clients & Markets, Finance, Human Capital, Marketing & Communications, Office Management, Risk & Quality and Technology.

Human Capital at PwC Middle East transforms people services through Centers of Excellence, drives innovative workforce practices, and leverages tech-enabled solutions. The function unifies and standardizes HC service delivery while remaining responsive to each Line of Service, fostering a culture of agility, collaboration, integrity and innovation.

Role Purpose

As an HC Senior Associate, you will work as part of a team of problem solvers, helping to address complex business issues from strategy to execution. You will manage day-to-day human capital operations while supporting seamless employee service delivery across the organization.

Key Responsibilities

HC Operations & Employee Lifecycle

• Manage day-to-day HC operational activities across the employee lifecycle, including onboarding, employee record updates, transfers, letters and documentation.
• Support offboarding and related compliance checkpoints.

Payroll Coordination

• Coordinate payroll inputs and changes.
• Validate employee data with accuracy and confidentiality.
• Liaise with payroll and finance teams.
• Support payroll reconciliations.
• Help resolve payroll-related queries.

Government Relations & Work Authorization

• Coordinate with government relations and mobility teams on employment documentation, visa and work permit processes.
• Support iqama-related requirements, renewals and status tracking.
• Address employee queries on work authorization.
• Ensure timely follow-up and accurate records.

Compliance & Documentation

• Support adherence to local labour law, firm policies and internal governance.
• Maintain complete employee files.
• Track required documents.
• Escalate risks or exceptions appropriately.

Data, Reporting & HR Systems

• Maintain accurate data in HR systems.
• Prepare regular reports and dashboards.
• Monitor operational trackers.
• Use data to identify trends, gaps and process improvement opportunities.

Employee Relations & Advisory Support

• Provide first-level support to employees and managers on HR policies and processes.
• Address employee lifecycle matters.
• Escalate complex cases to the appropriate HC lead or specialist team.

Cross-functional Collaboration

• Work closely with HC, payroll, finance, IT, mobility, government relations and other internal teams.
• Support smooth employee service delivery and issue resolution.

Process Improvement

• Identify recurring operational challenges.
• Recommend improvements.
• Support the implementation of more consistent, efficient and employee-focused HC processes.

Delivery Excellence

• Manage multiple priorities with strong follow-through and attention to detail.
• Complete activities accurately, confidentially and within agreed timelines.
• Maintain a service mindset.

Qualifications & Experience

• 4 or more years of experience across HR operations, HR generalist work, payroll coordination, government relations support and/or employee lifecycle processes.
• Experience preferably within a professional services, multinational or regional environment.
• Bachelor's degree in Human Resources, Business Administration, Psychology, Management or a related field.

Skills & Competencies

• Strong understanding of HR operations and employee lifecycle activities.
• Exposure to business partnering practices and employee service delivery.
• Working knowledge of payroll inputs, payroll data validation and payroll cut-off timelines.
• Familiarity with benefits, allowances and end-of-service support.
• Capability to resolve employee payroll queries.
• Practical understanding of government relations, employment documentation and visa/work permit requirements.
• Knowledge of iqama-related processes.
• Experience coordinating with internal government relations and mobility teams is preferred.
• Understanding of confidentiality, employee data accuracy and labour-law-sensitive processes.
• Understanding of internal policy compliance.
• Strong communication skills.
• Stakeholder management.
• Problem-solving.
• Organization and follow-up skills.
• Collaborative and solutions-focused approach.
• Proficiency in English, written and spoken.
• Arabic language proficiency is a plus.
• Accepting feedback.
• Active listening.
• Analytical thinking.
• Confidential information handling.
• Conflict resolution.
• Data quality.
• Documentation administration.
• Embracing change.
• Employee data management.
• Employee engagement strategies.
• Employee relations.
• Employee terminations.
• HR software.
• HR metrics.
• HR policies.
• HR service delivery.
• HR shared services.

Additional Information

• Travel requirement: 0%.
• Government clearance required: Yes.
• Work visa sponsorship available: No.
• All PwC professionals are expected to embody the skills and behaviours of The PwC Professional framework to deliver on organizational strategy while growing and developing as leaders at every level.
• Competitive pay and comprehensive benefits are offered.
• Programs that promote well-being, balance and personal growth are available.
• Access to continuous learning and digital upskilling programs is provided.
• Collaborative environment with focus on innovation, mentorship and diversity.