Guest Services Agent

Role Overview

Guest Services Agent at Oaks, located at Oaks — Liwa Heights.

Company Overview

Oaks operates over 55 destinations across Australia, New Zealand, Asia and beyond. The workplace is characterized by vibrant teams, a culture that doesn't take itself too seriously, and genuine opportunity for growth. Properties range from city stopovers to beachside resorts, all run by people who enjoy what they do.

Role Purpose

Provide friendly, professional, and efficient service to guests throughout their stay, ensuring a positive guest experience in line with hotel standards.

Key Responsibilities

Guest Support

• Support check-in and check-out activities.
• Respond to guest requests promptly and professionally.
• Provide information about hotel facilities and local attractions.