Guest Service Executive - Gift Shop

Role Overview

Guest Service Executive - Gift Shop at Palazzo Versace Dubai, located in Dubai.

Role Purpose

Deliver exceptional guest service and sales support in the hotel gift shop, maintaining 5-star luxury standards while processing transactions, managing inventory, and creating memorable shopping experiences for guests.

Key Responsibilities

Guest Service

• Welcome and assist guests in a warm, professional and personalized manner, ensuring a high standard of service at all times.
• Assist guests with product selection and provide accurate information and recommendations based on their needs and preferences.
• Handle guest enquiries and concerns professionally, resolving issues where possible and escalating them when required.

Sales & Transactions

• Process sales transactions accurately, including cash and card payments, while following all cash-handling procedures.
• Promote products and maximize sales opportunities while maintaining a genuine, service-focused approach with guests.

Operations & Inventory

• Maintain the outlet in a clean, organized and attractive condition in line with the standards of a 5-star luxury hotel.
• Monitor stock levels, replenish products and ensure all items are properly displayed, priced and presented.
• Receive and check deliveries, assist with stock control and report any discrepancies, damages or shortages.