Guest Relations Manager

Role Overview

Guest Relations Manager at Anantara Downtown Dubai, a global luxury hotel and resort brand rooted in Thai culture and committed to authentic hospitality.

Company Overview

Anantara Hotels & Resorts is a global luxury hotel and resort brand founded in 2001 in Thailand. The company is inspired by the Sanskrit word meaning 'without end', embodying freedom, movement, and harmony. Anantara welcomes guests across captivating locales worldwide — from pristine beaches and private islands to ancient sites and vibrant metropolises.

Role Purpose

To anticipate and fulfill guest needs with attentive, authentic hospitality, ensuring every guest interaction meets the highest Anantara standards and leaves a lasting positive impression.

Key Responsibilities

Guest Service & Satisfaction

• Anticipate guest needs and handle inquiries in a helpful and attentive manner consistent with Anantara values.
• Oversee the service and attitude with which guest service is delivered, ensuring it meets the highest standard at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow-up is completed on a timely basis.
• Be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.

Product Knowledge

• Maintain complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, promotions, spa and health club services, and other Anantara properties.

Team Leadership & Coordination

• Develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings and pass on all information to team members.

Qualifications & Experience

• College degree in hotel management or related field.
• Previous experience in Front Office or Guest Services.

Skills & Competencies

• Excellent communication skills, both written and spoken.
• Proficiency in English.
• Experience with Front Office Systems.