Guest Relations Executive (Saudi National) – Front Office – Jumeirah Jabal Omar

Role Overview

Guest Relations Executive – Front Office position at Jumeirah Jabal Omar, located in Makkah, Saudi Arabia. This role is open to Saudi Nationals.

Company Overview

Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding, operating an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. The brand is renowned worldwide for its distinguished beachfront resorts, esteemed city hotels, and exclusive residences, and is synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences.

Jumeirah Jabal Omar is located minutes from Masjid Al Haram in the heart of Makkah. The property spans four towers and features a range of dining venues, retail outlets, a gym, executive lounge, and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern, and Southeast Asian cuisines.

Role Purpose

To provide warm welcomes and exceptional guest relations services at the front office, ensuring all guests receive seamless assistance and resolution of inquiries and complaints in accordance with Jumeirah Brand Standards.

Key Responsibilities

Guest Welcome & Service

• Provide a warm welcome and assist guests according to Jumeirah Brand Standards.
• Remain observant and respond to each guest who approaches the hotel entrance and guest relations desk.
• Escort all guests to their room, suite, or Gold lounge and conduct full hotel tour.

Guest Inquiries & Issue Resolution

• Handle guests' inquiries and complaints and ensure they are resolved quickly, courteously, professionally, and to the guests' total satisfaction.
• Alert the Guest Relations Supervisor, Manager, or senior member of Front Office Management or the relevant Department to any problems that may occur during a shift.

Product Knowledge

• Be knowledgeable of all room types and rates and the hotel's features and facilities.

Qualifications & Experience

• Problem Solving and Decision-Making Skills.
• Highly organized person with strong planning skills.
• Proficient in English and Arabic (verbal and written).

Additional Information

• Salary paid in Saudi Riyals (SAR), the local currency of the KSA.
• Generous F&B benefits.
• Reduced hotel rates across Jumeirah properties globally.
• Excellent leave and health care packages.
• Flights home.
• Additional employee benefits.