Guest Experience Expert - Front Office (Arabic Speaker)

Role Overview

Guest Experience Expert - Front Office (Arabic Speaker) at Marriott. This is a front office position focused on delivering exceptional guest experiences throughout their stay.

Role Purpose

To create memorable and unique guest experiences by taking initiative to deliver a wide range of services that guide guests through their entire stay, moving beyond transactional check-in and check-out to make every interaction feel like part of the experience.

Key Responsibilities

Guest Services & Experience

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs and address guest requests.
• Share highlights of the local area with guests.
• Assist guests with loading and unloading vehicles.
• Transport luggage to and from guest rooms and designated bell areas.

Operations & Standards

• Complete required reports.
• Follow company policies and procedures.
• Uphold quality standards.
• Protect company assets.
• Maintain confidentiality.
• Create a safe workplace.
• Perform other reasonable job duties as requested.

Professional Presence

• Maintain professional uniform, personal appearance, and communications.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• Arabic language fluency required.
• No related work experience required.
• No supervisory experience required.

Additional Information

• Position requires extended periods on feet: standing, sitting, or walking for extended time; moving through narrow, confined, or elevated spaces; navigating stairs and service ramps.
• Physical demands include moving, lifting, carrying, pushing, pulling, and placing objects weighing 50 pounds or less without assistance and up to 100 pounds with assistance.
• Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.