Guest Arrival Expert - Four Points by Sheraton Sheikh Zayed Road

Role Overview

Guest Arrival Expert at Four Points by Sheraton Sheikh Zayed Road, Marriott.

Company Overview

Four Points by Sheraton is part of the Marriott International portfolio. The brand weaves timeless classics with modern details, blending business and pleasure in a community where everyone is welcome, support is mutual, and every hotel matters. The hotel provides what guests need in an uncomplicated way and emphasizes a friendly, genuine, and approachable environment.

Role Purpose

The Guest Arrival Expert creates memorable first and last impressions for hotel guests. The role delivers a wide range of services that guide guests through arrival and departure experiences, turning transactions into meaningful moments that ensure guests leave with a smile and feeling well cared for throughout their stay.

Key Responsibilities

Guest Experience & Service Delivery

• Deliver a wide range of services that guide guests through arrival and departure experiences.
• Take initiative to move about the space and do what needs to be done to enhance guest interactions.
• Process operational needs and address guest requests promptly.
• Share highlights of the local area with guests.
• Make transactions feel like part of the guest experience.

Operations & Administrative

• Complete required reports.
• Maintain professional uniform, personal appearance, and communications at all times.
• Follow company policies and procedures consistently.

Workplace Standards

• Create and maintain a safe workplace.
• Maintain confidentiality of guest and company information.
• Protect company assets.
• Uphold quality standards in all duties.

Skills & Competencies

• Physical capability to stand, sit, or walk for extended periods.
• Hands-on approach to work: ability to move, lift, carry, push, pull, and place objects weighing 50 pounds or less without assistance.
• Ability to assist with objects weighing more than 75 pounds with support.
• Professional communication skills.
• Guest service orientation and interpersonal skills.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Additional Information

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated.