Job description
Role Overview
Golf Operations Attendant at Viya (part of wasl Hospitality & Leisure), based in the UAE. Reports to the Golf Operations Supervisor and works within the Golf Operations Department under the direction of the Director of Golf.
Company Overview
Viya is the UAE's leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. The portfolio includes Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, Viya Fit, and Viya Padel. Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality, with operations underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates.
Role Purpose
To provide a friendly and welcoming experience to members and guests whilst ensuring that all Standard Operating Procedures are adhered to and followed. The role is responsible for the presentation of the Bag Drop, Bag Storage, Cartwell, and Driving Range areas.
Key Responsibilities
Facilities & Presentation
- Prepare and maintain the driving range, short game area, members range, golf carts, bag drop, bag storage, and cartwell.
- Ensure the availability of range balls and maintain them in a presentable condition by washing after each range ball pick.
- Switch off all lights and ensure machines like ball pickers and range ball equipment are properly secured after duty hours.
Member & Guest Service
- Manage member and guest expectations with regards to lateness, no shows, squeeze-in tee times, and any other special requirements that may arise.
- Aid members and guests with the transportation of their golf bags, assign them to range bays, and provide golf carts, ensuring the highest service standards are reached.
- Achieve outstanding 59Club results throughout the Mystery Shopper program.
Standards & Compliance
- Maintain a smart and professional appearance, adhering to company dress standards.
- Diligently follow and adhere to all Standard Operating Procedures.
- Apply the 4 Service Steps when serving internal and external customers.
- Be aware of Dubai Golf Mission, Vision, and Values.
Operations & Reporting
- Perform delegated tasks assigned by supervisor.
- Participate in various extra activities contributing to individual and organizational growth in line with the Club's strive for continuous improvement.
- Represent the department or group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee, or projects.
- Participate in training to become a Fire Marshall or First Aider.
IT Security & Compliance
- Read, understand, and comply with all applicable Information Security Policies and Procedures of wasl DG.
- Cooperate, coordinate, and share information with Internal/External Audit teams as appropriate and applicable.
- Attend Information Security Awareness sessions conducted by the wasl IT Department.
- Immediately report all Information Security breaches, events, weaknesses, and incidents (actual or suspected) to the IT Service Desk.
Qualifications & Experience
- Grade VIII and above.
- Understanding of golf.
Skills & Competencies
- Good command of the English language.
- Friendly and team player.
- Ability to interact with customers.
- Presentable and friendly demeanor.
- Ability to lift and carry 30 kilograms at any given time.