Job description
Role Overview
Golf Operations Attendant at wasl (Viya), a leading golf and hospitality management group operating championship golf courses and premium leisure facilities across the UAE.
Company Overview
Viya is the UAE's leading golf and hospitality management group operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. The group operates Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands including Viya Fit and Viya Padel. As part of wasl Hospitality & Leisure, Viya is recognized as a guardian of golfing heritage and a leader in modern hospitality, with operations underpinned by the Viya App, a loyalty-driven platform integrating bookings, rewards, and spendable benefits across the portfolio. The organization is dedicated to innovation, sustainability, and excellence, connecting communities to extraordinary experiences.
Role Purpose
To provide a friendly and welcoming experience to members and guests while ensuring adherence to all Standard Operating Procedures and maintaining the presentation of the Bag Drop, Bag Storage, Cartwell, and Driving Range areas.
Key Responsibilities
Facility Presentation & Maintenance
- Maintain presentation and preparation of the driving range, short game area, members range, golf carts, bag drop, bag storage, and cartwell.
- Ensure the availability of range balls and maintain them in presentable condition by washing after each range ball pick.
- Switch off all lights and properly secure machines such as ball pickers after duty hours.
Member & Guest Service
- Manage member and guest expectations regarding lateness, no-shows, squeeze-in tee times, and other special requirements that may arise.
- Aid members and guests with transportation of their golf bags, assign them to range bays, and provide golf carts while ensuring the highest service standards.
- Maintain a smart and professional appearance, adhering to company dress standards.
Operational Standards
- Adhere diligently to all Standard Operating Procedures.
- Apply the 4 Service Steps when serving internal and external customers.
- Achieve outstanding 59Club results throughout the Mystery Shopper program.
- Perform delegated tasks assigned by supervisor.
Quality & Compliance
- Demonstrate awareness of Dubai Golf Mission, Vision and Values.
- Read, understand, and comply with all applicable Information Security Policies and Procedures of wasl DG.
- Immediately report all Information Security breaches, events, weaknesses, and incidents (actual or suspected) to the IT Service Desk.
- Cooperate, coordinate, and share information with Internal/External Audit teams as appropriate and applicable.
- Attend Information Security Awareness sessions conducted by the wasl IT Department.
Organizational Contribution
- Participate in various extra activities contributing to individual and organizational growth in line with the Club's continuous improvement objectives.
- Represent the department or a group in various committees, including Staff Committee, Green Theme (environmental), Food Committee, or Sport Committee.
- Be trained as a Fire Marshall or First Aider.
Qualifications & Experience
- Grade VIII education and above.
- Understanding of golf.
Skills & Competencies
- Good command of the English language.
- Friendly and team player demeanor.
- Ability to interact with customers.
- Presentable and friendly.
- Ability to lift and carry 30 kilograms at any given time.
Additional Information
- Reports to Golf Operations Supervisor (direct supervisor), with line manager as Golf Experience Manager and Head of Department as Director of Golf.
- Does not supervise any staff.
- Viya has a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, fostering a culture built on teamwork, passion, and excellence.