Full-Time Beauty Consultant, Harvey Nichols (Kilian) - Dubai Mall (Emiratisation)

Role Overview

Full-Time Beauty Consultant at Harvey Nichols (Kilian), Dubai Mall, operated by Chalhoub Group. This role is part of the Emiratisation programme.

Company Overview

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades. The Group operates as a hybrid retailer with a portfolio of eight owned brands and over 300 international brands across luxury, beauty, fashion, and art de vivre categories, as well as luxury watches, jewellery, and eyewear. The Group maintains over 750 experiential retail stores, online platforms, and mobile apps across seven countries, employing 14,000 skilled professionals. Chalhoub Group is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. The Group operates "The Greenhouse", an innovation hub and incubator for start-ups and small businesses regionally and internationally. Chalhoub Group is a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

Role Purpose

Deliver outstanding customer service and use appropriate sales techniques and product knowledge to reach sales targets while maintaining counter cleanliness, stock replenishment, new product launches, and high grooming standards.

Key Responsibilities

Customer Experience & Sales

• Build and maintain guest experience standards to build strong loyalty.
• Address customer queries about products, prices, availability, product uses, and services.
• Communicate with customers to assess their needs and provide assistance in satisfying those needs and meeting or surpassing customer expectations.
• Advise customers on product ranges best suited to their needs.
• Demonstrate usage and benefits of various brands and products.
• Generate sales while achieving line and sales targets using makeup knowledge.
• Participate in achieving incentives.

Sales Tracking & Reporting

• Track sell-out targets at store level.
• Generate daily sales reports.
• Track post-launch sales at store level.

Merchandising & Stock Management

• Ensure merchandising levels in the store are met as per brand guidelines.
• Ensure in-store stock replenishment on appropriate shelves and counters at appropriate times.
• Report stock shortages using the stock order form.
• Ensure stock receipt as per set procedures.
• Handle new product launches.
• Promote products and maintain counter cleanliness.
• Maintain high levels of standards in terms of grooming.

Qualifications & Experience

• Two years of experience in the beauty industry is a plus.

Additional Information

• Competitive benefits package includes healthcare, child education contribution, remote and flexible working policies, and exclusive employee discounts.
• Learning and development opportunities and exposure to different assignments within role or through internal mobility.
• Diverse career paths available.
• Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin, or disability status.