Front Office Supervisor at The Plaza Doha LXR Hotels and Resorts

Role Overview

Front Office Supervisor at The Plaza Doha LXR Hotels and Resorts, a Hilton property located in Doha, Qatar.

Company Overview

Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company operates a suite of world-class brands and is committed to providing exceptional experiences for guests and building an exceptional workplace for team members. Hilton has earned repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.

Role Purpose

As a Front Office Supervisor, you will supervise daily front office operations and spread the light and warmth of hospitality by delivering memorable experiences that make every guest stay exceptional. You will lead team members in executing front office procedures while responding directly to guest inquiries and concerns, and supporting your team in handling complex or escalated issues.

Key Responsibilities

Operations & Team Leadership

• Supervise front office team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery.
• Lead day-to-day team operations by creating team schedules, assigning tasks, and leading pre-shift meetings.
• Provide training, guidance, and in-the-moment feedback to team members.
• Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.

Guest Service & Issue Resolution

• Respond to guest inquiries and concerns directly.
• Support team members in handling complex or escalated guest issues.

Projects & Initiatives

• Lead department initiatives and ad-hoc assignments.

Skills & Competencies

• Passion for spreading the light and warmth of hospitality.
• Acting with integrity and doing the right thing.
• Inspiring others through leadership.
• Belief that teamwork drives the best outcomes.
• Sense of ownership and accountability.
• Focus on bringing urgency and discipline to every moment.

Additional Information

• Full details are available on the employer's original posting.