Front Office Ambassador|Front Office (RAJ -SR)

Role Overview

Front Office Ambassador in the Front Office department at Emaar Hospitality Group.

Company Overview

Emaar Hospitality Group is a premier global provider of enriching, personal and memorable lifestyle experiences and a wholly-owned subsidiary of Emaar Properties PJSC. Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences and operates under the tagline "Where Life Happens."

Role Purpose

To deliver exceptional front office operations while maintaining service standards and procedures, preventing guest complaints, ensuring service recovery where needed, and proactively communicating with team members with the guest's interests at heart.

Key Responsibilities

Operations

• Conduct all operational tasks in Front Office while living up to service standards and procedures.
• Prevent complaints and ensure adequate service recovery where needed.

Guest & Team Engagement

• Go the extra mile where you can.
• Pro-actively communicate with fellow Ambassadors, always with the Guest's interests at heart.

Qualifications & Experience

• Minimum 4 years' experience in Hospitality industry.
• Minimum 2 years' experience in a Supervisory role or similar experience in a 5-star hospitality industry.
• A minimum of 1–3 years' experience in a similar position in a 5-star hospitality company.
• Minimum of a high school diploma required; College degree in Hotel Management or a related field is preferred.

Skills & Competencies

• Genuine service personality with high emotional quotient (EQ).