Job description
Role Overview
Forward Deployed Engineer (FDE) at Alpheya, a B2B WealthTech startup based in Abu Dhabi. You will work directly with clients to implement technical solutions and manage the complete technical relationship from requirements gathering through production deployment.
Company Overview
Alpheya is a B2B WealthTech startup backed by BNY Mellon (America's oldest bank and first company to list on NYSE) and Lunate (a $100B AUM alternative asset management firm based in Abu Dhabi, UAE). The company has raised $300M to build a state-of-the-art wealth technology platform. The mission is to power and grow clients' Wealth franchises through differentiated experiences, financial solutions, and insights. The digital wealth management platform enables banks and other financial institutions in the Middle East to grow and penetrate affluent, HNW and UHNW investor segments. The organization operates with truly cross-functional and agile teams while leveraging the capabilities and knowledge of large organizations.
Role Purpose
As a Forward Deployed Engineer, you bridge our platform and the real world. You own the technical relationship with clients end-to-end, from decoding business constraints into technical specifications to orchestrating seamless deployments in their unique environments. You gather field intelligence that drives our product roadmap and ensure our platform delivers real value in production environments.
Key Responsibilities
Client Engagement
- Coordinate end-to-end technical delivery for specific clients
- Run technical calls, reviews, and sign-offs with client teams
- Translate technical constraints into internal requirements and collaborate with clients to develop feasible implementation strategies
- Travel to client sites as needed (less than 20% travel expected)
Technical Implementation
- Lead client-specific adapter implementation in customer environments
- Make architectural decisions within defined scope and escalate platform-level concerns to Principal Engineers
- Collaborate with internal engineering teams, Product Owners, and Team Leads on client-requested core feature implementation guidance, prioritization, and validation
- Work with infrastructure teams on deployments, release validation, multi-tenancy design, and deployment strategy
Knowledge & Process Development
- Contribute field insights to product development
- Push to build reusable solutions for common patterns
- Contribute to building a document repository of best practices and learnings to create codified assets (technical documentation) for future clients (such as SSO integration, infrastructure sizing, API authentication, CI/CD process)
Qualifications & Experience
- Proficiency in general-purpose programming languages and scripting; current stack includes TypeScript and Go
- Experience debugging cloud-native environments; familiarity with relational databases, Kubernetes, durable execution (Temporal), logs, and traces
- Background in production environment implementation and troubleshooting
- Proven track record in client-facing roles preferred; candidates with strong technical skills and desire to work on the frontlines are also welcome
- Consulting, agency, or startup background is an advantage
- Experience working with cross-functional teams in rapidly changing environments
Skills & Competencies
- Ability to contribute to client-specific adapters through data mapping, API integrations, and tenant configuration
- Ownership mindset and accountability for client success
- Excellent communication skills for technical calls and client interactions
- Collaborative approach to working with both internal teams and external clients
- Ability to translate technical constraints into business requirements and vice versa
- Strong problem-solving skills and sound escalation judgment