Job description
Role Overview
Food & Beverage Attendant at Al Najada Doha Hotel By Tivoli, a Minor Hotels property located in Doha, Qatar.
Company Overview
Minor Hotels is an international hotel owner, operator and investor with a portfolio of over 530 properties across 50+ countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. The company operates properties under the brands Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI.
Role Purpose
As a Hospitality Ambassador, you will be on the front line of guest interactions, ensuring prompt and courteous service delivery to all guests. You are a key influencing factor in guest satisfaction and will be responsible for delighting guests through the quality of service and comfort in food and beverage outlets.
Key Responsibilities
Service Delivery
- Provide prompt and courteous service to all guests in food and beverage outlets.
- Ensure guests are delighted by the quality of service and comfort offered.
- Develop complete knowledge of menus, beverages, services and facilities provided by the hotel.
Operations & Team Collaboration
- Work as a team within all departments to ensure timely and efficient operation of food and beverage outlets.
- Maintain a safe and hygienic work area at all times.
Guest Care & Standards
- Uphold the privacy rights of guests.
- Continuously develop professional skills to further increase guest satisfaction.
Qualifications & Experience
- Previous experience in Food & Beverage or Restaurant operations.
Skills & Competencies
- Passion for excellent service.
- Excellent team player.
- Excellent communication skills.