Food & Beverage Associate

Role Overview

Food & Beverage Associate at Miral Destinations (Miral Experiences), located across Abu Dhabi's world-class entertainment and leisure destinations, including Ferrari World, Yas Waterworld, Warner Bros. World, SeaWorld, CLYMB, TeamLab Phenomena Abu Dhabi, and Qasr Al Watan.

Company Overview

Miral Experiences is a region's leader in the management and operation of award-winning immersive attractions and experiences across Abu Dhabi. The portfolio spans iconic entertainment and leisure destinations as well as cultural treasures, specializing in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery.

Role Purpose

Deliver exceptional dining experiences by combining attention to detail with outstanding guest engagement, providing comprehensive menu guidance, executing dining procedures flawlessly, and serving as a pivotal ambassador of Miral's brand to ensure every interaction reinforces commitment to service quality and operational integrity.

Key Responsibilities

Guest Engagement & Service Excellence

• Actively engage each guest with personalized service, attentively listening to their preferences while following company greetings and seating protocols.
• Assist in menu selection by answering product-related inquiries and making informed suggestions to enhance dining experiences with strategic wine, drink, and side-order pairings.
• Process all dining orders efficiently with precision, ensuring accurate kitchen communication and timely delivery of multi-course meals according to local Standard Operating Procedures.
• Execute standardized serving techniques for all menu offerings, from plating to beverage presentation, in compliance with operational guidelines.
• Function as a designated host to warmly introduce staff to table guests and facilitate smooth service transitions.
• Address guest concerns promptly with professionalism, implementing recovery solutions in alignment with company policies to maintain guest retention and satisfaction.

Operations & Facilities

• Manage restaurant operations by conducting thorough opening and closing routines, strictly adhering to pre-set company standards to ensure a flawless shift transition.
• Maintain pristine restaurant environments through meticulous housekeeping, conducting regular equipment maintenance, and restocking supplies as per standard protocols.
• Coordinate with the warehouse to ensure timely stock deliveries while verifying inventory accuracy at all times.
• Oversee seating arrangements efficiently, executing waiting lists and providing menu assistance to optimize table turnover while respecting operational capacity limits.
• Implement company's lost and found procedures to resolve guest and staff-related items professionally.
• Support additional outlet duties beyond core responsibilities, assisting with tasks such as cleaning, merchandising, and training to enhance overall team effectiveness.

Food Safety & Compliance

• Prioritize food safety and hygiene by strictly complying with HACCP guidelines and maintaining impeccable safety standards throughout all service and cleaning tasks.
• Utilize machinery and hazardous materials only upon completing designated training, strictly following operational guidelines to prevent safety hazards.

Financial & Revenue Management

• Ensure meticulous cash handling, adhering to POS and wristband procedures to minimize discrepancies and uphold financial integrity during all transactions.
• Maintain cash register operations with exacting attention, organizing receipts and replenishing supplies according to established protocols while balancing daily floats accurately.
• Submit accurate daily sales reports to cash control and comply with company policies on overages and shortages with full transparency.
• Engage customers dynamically with promotional offers, fostering an inviting atmosphere that drives revenue and guest loyalty through upselling initiatives.

Qualifications & Experience

Essential

• High School Diploma or equivalent.
• Proven minimum 1 year of experience in food and beverage service roles.
• Proven experience in secure cash handling and POS operations, including shift balancing and financial compliance.
• Knowledge of upselling techniques to enhance guest experience and revenue generation.

Desirable

• Bachelor's Degree or Higher Diploma in Hospitality Management or a related field.
• Experience in a high-end food and beverage environment, specifically in a 4* or 5* hotel.
• Minimum 2 years in food and beverage service, demonstrating advanced proficiency in the field.
• Prior banquet or event coordination role within the hospitality sector.
• Fluency in both English and Arabic to cater to a diverse guest base and enhance service delivery.

Skills & Competencies

• Strong expertise in customer service with a keen eye for attention to detail.
• Proficient communication skills with the ability to relay information clearly in fast-paced environments.
• Capability to work collaboratively in high-pressure team settings, demonstrating effective teamwork and adaptability.
• Positive, proactive attitude with a commitment to continuous learning and service excellence.
• Broad understanding of food and beverage products to effectively support suggestions and promotions.
• Strong adherence to company processes and the capability to follow written and verbal instructions accurately.