Food & Beverage Agent - Club InterContinental - InterContinental® Dubai Festival City

Role Overview

Food & Beverage Agent - Club InterContinental at InterContinental® Hotel Dubai Festival City, operated by IHG Hotels and Resorts.

Company Overview

IHG Hotels and Resorts operates the world's largest family of luxury hotels. The InterContinental Hotels Group at Dubai Festival City consists of four hotels: the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. The cluster includes over 1,600 rooms, a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. The team consists of over 1,200 colleagues dedicated to making every guest's experience enjoyable.

Role Purpose

Deliver exceptional food and beverage service to Club InterContinental guests while serving as a trusted hospitality ambassador. Anticipate guest needs, manage requests and concerns, and maintain the highest standards of service consistent with the InterContinental brand.

Key Responsibilities

Service Delivery

• Serve all guests in accordance with company standards.
• Demonstrate the highest standard of hospitality at all times.
• Take pride in your appearance and presentation as a brand ambassador.

Guest Experience Management

• Acknowledge IHG Rewards Club members and returning guests.
• Stay one step ahead of guests' needs by recording and acting on their preferences.
• Handle guest messages, requests, questions and concerns promptly.
• Assist guests with all matters, from bill issues to local knowledge.
• Be a trusted contact for guests seeking help or guidance.

Stakeholder Communication

• Communicate any difficulties with your superior.
• Establish and maintain effective working relationships with colleagues.
• Loop in management when necessary to resolve guest concerns.

Operational Excellence

• Always know what events and activities are on the day's schedule.
• Jump into other ad-hoc duties when colleagues need assistance.

Safety & Compliance

• Stay safe at all times by following all safety procedures.
• Report all incidents.
• Wear any protective gear needed.

Qualifications & Experience

• High school diploma or equivalent qualification.
• Minimum two years of experience in a front desk or guest service position in a 5-star property.
• College or university degree is a bonus, but not essential.

Skills & Competencies

• Fluency in English language; extra language skills are valuable.
• Strong communication skills with guests and colleagues.
• Literate and tech-savvy with good grasp of reading, writing, and basic mathematics.
• Experience with reservations systems, specifically Opera.
• Ability to work independently and within a team environment.
• Flexibility to work night, weekend, and holiday shifts.

Additional Information

IHG Hotels and Resorts offers a competitive salary and a wide range of benefits to support your best work life, including impressive room discounts and comprehensive training. The company is committed to creating inclusive teams where differences are celebrated and colleagues are encouraged to bring their whole selves to work. IHG provides Room to Belong, Room to Grow, and Room to Make a Difference in a collaborative environment. The myWellbeing framework supports employee health, lifestyle, and workplace wellbeing. IHG Hotels & Resorts provides equal employment opportunities to all applicants and promotes a culture of trust, support, and acceptance.