Food and Beverage Attendant - Holiday Inn & Suites Dubai Science Park

Role Overview

Food and Beverage Attendant at Holiday Inn & Suites Dubai Science Park, operated by IHG Hotels and Resorts, located in Dubai Science Park, Dubai.

Company Overview

Holiday Inn & Suites Dubai Science Park is ideally positioned in the heart of Dubai Science Park, in one of Dubai's most sought-after residential areas. The property features 240 hotel rooms and suites, 84 one-bedroom apartments, anchor food and beverage offerings, and extensive cutting-edge meeting and events facilities spanning 1,026 square meters. The location is minutes away from major shopping malls, Jumeirah Beaches, world-leading tourist attractions, parks, an auto drome, and over five championship golf courses.

IHG Hotels and Resorts is one of the world's leading hotel groups, committed to delivering True Hospitality for Good globally since 1952.

Role Purpose

To deliver exceptional Holiday Inn service standards by providing warm, professional, and personalized food and beverage experiences to all guests while maintaining operational efficiency, cost control, and compliance with brand values and safety regulations.

Key Responsibilities

Guest Service & Relationships

• Deliver exceptional Holiday Inn service standards by providing warm, professional, and personalized experiences to all guests while upholding brand values.
• Build strong guest relationships by recognizing VIP and returning guests, addressing requests promptly, and resolving concerns professionally.
• Focus on guest needs through active listening, picking up on body language, and providing timely and caring responses.

Operations & Service Standards

• Ensure efficient food and beverage operations, including timely service, complete mise en place, coordination with the kitchen team, and adherence to service standards.
• Ensure all beverages are concocted according to standard recipes and maintain beverage cost at the percentage detailed in the budget or as instructed by the Outlet Manager or Assistant Manager.
• Maintain complete mise en place and coordinate effectively with kitchen team members.

Revenue & Cost Control

• Drive revenue and cost control through active upselling, accurate cash handling, inventory monitoring, stock control, and adherence to beverage cost targets.
• Monitor beverage costs and maintain targets as specified in the budget.

Team Leadership & Support

• Lead and support team members by ensuring compliance with service procedures, providing guidance, and promoting continuous improvement.

Compliance & Safety

• Maintain compliance with IHG policies, health and safety regulations, emergency procedures, and environmental sustainability practices.
• Report any health or safety hazards, faults, repairs, cleaning needs, and accidents to your Supervisor or Manager on Duty immediately.
• Record all accidents on the appropriate Accident Report form immediately following the incident.
• Safeguard hotel assets and information by ensuring proper equipment use, reporting maintenance or safety issues, maintaining confidentiality, and completing all assigned duties and handovers effectively.

Qualifications & Experience

• Minimum 1–2 years of experience in Food & Beverage service, preferably in a hotel environment.
• Good knowledge of food and beverage service standards and guest service practices.
• Basic knowledge of cash handling and point-of-sale (POS) systems.

Skills & Competencies

• Strong communication and interpersonal skills.
• Customer-focused with a positive and professional attitude.
• Ability to work efficiently in a fast-paced environment and under pressure.
• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role and giving guests confidence that they can trust you.
• True Listening: focusing on what your guest is saying and understanding what the guest wants and needs.
• True Responsiveness: providing guests with what they need in a timely and caring manner.

Additional Information

• Flexible to work shifts, weekends, and public holidays.
• Competitive salary and benefits package provided.
• Opportunity to join the global IHG family and be part of a team that values trust, support, doing the right thing, and welcoming different perspectives.