FinTech Product Lead

Role Overview

FinTech Product Lead at Elate. This is a hands-on, product management support role for someone who can connect product, customer experience, revenue, unit economics and delivery execution in a regulated environment.

Role Purpose

Support the launch, commercial performance and growth of digital financial-services products. This role will help shape the FinTech Products, Customer & Merchant proposition, monitor commercial performance and P&L, and ensure market, risk and operational needs are translated into FinTech Product priorities.

Key Responsibilities

Roadmap & Delivery Coordination

• Own the day-to-day product roadmap tracking and delivery coordination across technology, business, compliance/risk, operations and external partners.

Requirements & Documentation

• Convert business needs into clear product requirements, user stories, BRDs, process flows and acceptance criteria.
• Support via research and gathering market intelligence for commercial planning for product launches, new features, merchant propositions.

Customer & Merchant Experience

• Support the end-to-end customer and merchant journeys, ensuring a simple experience while meeting risk, compliance and operational requirements.
• Support the end-to-end customer and merchant journeys, identifying friction points that impact adoption, conversion, servicing or repeat use.

Opportunity & Gap Identification

• Identify product gaps, market opportunities and prioritized improvements through data, customer feedback, competitor reviews and stakeholder input.
• Identify commercial opportunities and performance gaps through data, customer feedback, merchant input, market research and competitor reviews; recommend prioritized actions.

General

• Perform any additional project, task or activities assigned or delegated by the Line Manager.

Qualifications & Experience

• 2–4 years' experience in commercial product, growth, strategy, business analysis or digital financial-services delivery.
• Bachelor's degree in business, Finance, Marketing, Information Systems or a related field.
• Experience in FinTech, lending, payments, wallets, banking, e-commerce or a regulated digital business is strongly preferred.
• Exposure to digital onboarding, eKYC/ID&V, credit decisioning, payments, collections or marketplace journeys is an advantage.

Skills & Competencies

• Strong commercial mindset with practical knowledge of P&L, unit economics, revenue drivers, customer acquisition, conversion, retention and product-performance metrics.
• Comfortable translating commercial needs into product requirements, user stories, BRDs, process flows and acceptance criteria. Requires coordinating with technology teams, without needing to be a technical product manager or engineer.
• Strong analytical ability; able to use customer, merchant and commercial data to identify gaps, opportunities and priority actions.
• Hands-on experience working with Growth, Digital Marketing and Performance Marketing teams to improve app acquisition, activation, engagement and repeat usage.
• Experience with Agile delivery, backlog management, UAT and tools such as Jira or Confluence is an advantage.