Field Services Engineer, Western Region

Role Overview

Field Services Engineer, Western Region at Stryker, based in the Western region (Jeddah/Medinah). This is a field-based role with 90% travel.

Role Purpose

Provide technical support, maintenance, and repair services for Stryker's Medical and Emergency Care product portfolio to internal and external customers across the Western region.

Key Responsibilities

Technical Support & Troubleshooting

• Troubleshoot company products and provide technical support to internal and external customers.
• Escalate opportunities and issues through appropriate channels.

Servicing & Maintenance

• Undertake servicing, repairing, and preventive maintenance of company products to required standards.
• Ensure all related procedures are followed.
• Fulfil Service Contracts with planned Preventive Maintenance visits.
• Ensure timely follow-up on all tickets and work orders.

Installation & Testing

• Perform installation, setup, and upgrades on company products as required.
• Undertake testing of company products and provide fully completed test and service reports.

Customer & Stakeholder Management

• Work with appropriate support functions and customers to schedule customer visits.
• Stay up to date on compliance and legal aspects related to the role on an ongoing basis.

Qualifications & Experience

• Engineering background: Electrical, Electronic, or Mechanical preferred; Biomedical or Telecommunications accepted.
• 3 years of relevant experience.
• Fluency in both spoken and written technical and medical English and local language.

Skills & Competencies

• Strong technical and analytical skills.
• Strong communication skills.
• Computer skills and literacy.
• Basic IP Networking knowledge (preferred).

Additional Information

• Work Flexibility: Field-based.
• Travel: 90%.