Field Service Engineer

Role Overview

Field Service Engineer at Alfa Laval, located in Jubail, Saudi Arabia. This is an exciting and challenging opportunity to join a dynamic, competent, and customer-focused organization delivering high-quality field service support while contributing to the continued growth and success of operations in one of the region's most important industrial markets.

Company Overview

Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. The company is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry. Alfa Laval is a young innovative traditional company of more than 130 years of history and three decades in the region. The Alfa Laval Field Service Operations Department in Jubail, Saudi Arabia is seeking a highly motivated and skilled Field Service Engineer to join the team.

Role Purpose

To deliver high-quality field service support for Alfa Laval equipment while contributing to the continued growth and success of operations. The successful candidate will play a key role in providing technical expertise, maintenance, and customer support across the region.

Key Responsibilities

Safety & Compliance

• Maintain Safety 1st Behavioral Attitude using Stop-Think-Act protocol.
• Adhere to all company safety (QHSE) policies, quality, and operational procedures.
• Report Near Miss using the HSE digital platform (MEA Aleart).

Installation, Commissioning & Maintenance

• Perform installation, commissioning, inspection, repair activities, audits, fault finding, repairs and maintenance of products such as high-speed separators (HSS), decanters used in various process industries, and plate heat exchangers.
• Provide on-site technical support, troubleshooting, and maintenance services.
• Execute audits and maintenance activities related to Service Agreements.

Technical Support & Troubleshooting

• Troubleshoot Electrical/PLC controls (EPC controls, 2 touch, basic and Plus controls).
• Develop solutions and technical recommendations for customer challenges.
• Train customer crew on Alfa Laval equipment operation and maintenance.

Documentation & Reporting

• Prepare service reports, ensuring documentation of every visit and minute all observations, recommendations and commitments with the customer.
• Submit service reports, expense reports and payroll on a timely basis.
• Obtain and retain customer-signed timesheet service reports.

Business Development & Systems

• Generate service business leads by effective use of the FSE Lead app.
• Effectively use AL system tools (OneService, Lead app, HSE Near miss app (MEA Aleart), E-Learning portal, Workday, Sensei IB).
• Support Sales functions in technical solutions and participate in technical forums.

Qualifications & Experience

• Engineering background in Electrical, Automation, or Mechanical with hands-on experience; Electrical background preferred.
• Minimum 2–5 years field service experience in Electrical/Mechanical equipment, heat exchangers, decanters, high-speed separators and associated equipment.
• Process control instrumentation knowledge, understanding of software programmed systems and industrial networking experience will be an advantage.
• Field service experience in Saudi Arabia or GCC; preference will be given.

Skills & Competencies

• Excellent verbal and written communication skills in English.
• Proficient in Microsoft Office applications and digital reporting.
• Good communication and negotiation skills with the ability to express verbal and written ideas effectively to all levels of people.
• Collaborative team player who builds strong relationships with colleagues and maintains a strong customer focus.
• Organized, self-motivated, and results-oriented with the ability to plan and execute tasks efficiently.
• Self-reliant, resilient, and capable of performing effectively under pressure, including responding to assignments with short notice.
• Adaptable, independent, and robust with the ability to thrive in a fast-paced environment involving extensive travel and close collaboration with a dynamic regional team.
• Role model in open and transparent communication, actively sharing knowledge with peers and demonstrating a continuous learning mindset.

Additional Information

• Valid driving license required; preference given to candidates holding a Saudi Arabian or GCC driving license.
• Flexible and willing to undertake long-term national and international assignments, as well as work overtime when required.
• Position based in Alfa Laval Office Saudi Arabia, Jubail.
• Alfa Laval offers an interesting and challenging position in an open and friendly environment where colleagues help each other develop and create value for customers.
• Exciting place to build a global network with different nationalities to mingle and learn.
• Work will have a true impact on Alfa Laval's future success, with the opportunity to learn new things every day.
• Alfa Laval is an equal opportunity employer and values diversity. The company does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.