Field Service Engineer, BD Diagnostics & BD Biosciences

Role Overview

Field Service Engineer, BD Diagnostics & BD Biosciences at BD (Becton, Dickinson and Company), located in Jeddah.

Company Overview

BD is one of the largest global medical technology companies in the world. BD Diagnostic Solutions is a division focused on enabling accurate, timely and efficient detection of infectious diseases, cancer and other health conditions through innovations in microbiology, molecular diagnostics and point-of-care devices and assays. BD Biosciences is a leading provider of high-quality flow cytometry and single-cell genomics solutions for scientific research and clinical laboratories.

Role Purpose

Provide technical support on assigned instruments and systems to customers and distributors across the Central and Northern regions, delivering high-quality service, ensuring customer satisfaction, and efficiently resolving reported incidents and service requests.

Key Responsibilities

Service Delivery

• Provide independent, on-site technical support in line with customer Service Level Agreements (SLAs), including installations, relocations, certifications (IQ/OQ), and repair activities.
• Deliver advanced remote support, diagnostics, and fixing for technical issues raised beyond the help desk.
• Conduct pre-installation site assessments and advise customers to ensure all requirements are met for the successful installation of BD devices and equipment.

Maintenance & Operations

• Plan, prioritize, and complete corrective and preventive maintenance activities, including upgrades, in compliance with regulatory requirements and defined procedures to ensure uninterrupted customer operations.

Partner & Distributor Management

• Support and lead distributors by building strong partnerships, mentoring, and leading distributor service teams to ensure service excellence.

Customer Communication

• Clearly explain service contract offerings to customers, including coverage, terms and conditions, benefits, and pricing.

Compliance & Quality

• Ensure full compliance with quality, ISO, GMP, and safety standards, adhering to BD policies and customer SLAs to consistently deliver high-quality service.

Qualifications & Experience

• 1–3 years of hands-on experience servicing IVD laboratory diagnostics equipment, with specific experience supporting flow cytometry instruments highly preferred.
• Bachelor's degree or equivalent experience in Biomedical Engineering, Electronics Engineering, or a related field.
• Proven technical expertise in the installation, maintenance, troubleshooting, and repair of flow cytometry systems and related laboratory instrumentation.

Skills & Competencies

• Strong communication and presentation skills with the ability to engage effectively with customers and partners.
• Collaborative team player who thrives in multi-functional environments and can lead multiple priorities in a fast-paced setting.

Additional Information

Primary work location: SAU Riyadh - Centria Office Building.