Job description
Role Overview
F&B Caddie at wasl (Viya), a leading golf and hospitality management group operating championship golf courses, award-winning restaurants, and premium leisure facilities across the UAE. The role is based at Topgolf Dubai.
Company Overview
Viya is the UAE's leading golf and hospitality management group operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, and innovative entertainment concepts. The group operates Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands including Viya Fit and Viya Padel. As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Operations are underpinned by the Viya App, a loyalty-driven platform integrating bookings, rewards, and spendable benefits across the portfolio. Viya is a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates.
Role Purpose
Food and Drink Runners support best-in-class service with hospitality for guests at Topgolf. The role combines technical expertise in delivering cold, freshly poured drinks with genuine guest engagement to make visits memorable and ensure guests feel welcome and cared for at all times.
Key Responsibilities
Guest Service & Engagement
- Greet every guest immediately in a friendly and approachable manner.
- Engage with guests and ensure they are well cared for at all times.
- Project positivity and have fun.
- Show flexibility by assisting Bay Hosts in caring for guests in whatever way is needed.
Beverage Service
- Pick up alcoholic and nonalcoholic beverages from the appropriate bar.
- Ensure beverages are delivered quickly so they remain cold, fresh and appetizing.
- Dispense and serve nonalcoholic beverages.
- Protect guests and community by observing the rules of responsible alcohol service.
Bay & Venue Maintenance
- Ensure bays are clean and ready for guests.
- Keep common areas clean, organized and well stocked.
Safety & Compliance
- Ensure guest safety while they play the game.
- Ensure health and safety procedures are followed to prevent accidents or injury in the venue.
- Adhere to service standards—timeliness, quality, accuracy, sanitation.
- Maintain a smart and professional appearance at all times, adhering to company dress standards (including name badge) and high standards of personal hygiene.
- Be aware of and demonstrate Topgolf Mission, Vision and Core Values.
- Apply the 4 Service Targets throughout serving internal and external customers.
Operational Duties
- Attend daily pre-shift and department meetings.
- Read, understand and comply with all applicable Information Security Policies and Procedures of wasl.
- Cooperate, coordinate and share information with Internal/External Audit teams as appropriate and applicable.
- Attend Information Security Awareness sessions conducted by the wasl IT Department.
- Report all Information Security breaches, events, weaknesses, and incidents (actual or suspected) immediately to the IT Service Desk.
Ancillary Duties
- Participate in various extra activities contributing towards individual and organizational growth in line with the club's strive for continuous improvement.
- Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, or Sport Committee or projects.
- Be trained as a Fire Marshall or First Aider.
Additional Information
Reports to: Hospitality Manager or Assistant Hospitality Manager
Does not supervise any staff.