Job description
Role Overview
F&B Ambassador at Emaar Hospitality Group, operating Address Hotels + Resorts properties in sought-after global locations.
Company Overview
Emaar Hospitality Group is a premier global provider of enriching, personal and memorable lifestyle experiences and a wholly-owned subsidiary of Emaar Properties PJSC. Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group, recognized for its fusion of contemporary style with classic elegance. Address sets new benchmarks in gracious hospitality and exceptional service, with the tagline 'Where Life Happens'.
Role Purpose
Deliver exceptional food and beverage service that enriches guest experiences, uphold service standards and procedures, and proactively prevent complaints through attentive communication and service recovery.
Key Responsibilities
Service Operations
- Conduct all operational tasks in F&B Service while living up to service standards and procedures.
- Prevent complaints and ensure adequate service recovery where needed.
Guest Experience
- Go the extra mile where you can.
Stakeholder Management
- Proactively communicate with fellow Ambassadors, always with the Guest's interests at heart.